Hey Bing,
concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]] on behalf of Bing [[email protected]]
Sent: Monday, March 22, 2010 1:53 PM
To: [email protected]
Subject: Re: Service-now.com
Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities,
and
more.
To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.
Better question is, are you prepared to forgo software license
ownership and embrace SaaS? Perhaps you should be. IT is supposed
to
provide business services, not collect and manage company assets.
Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach. If you don't already have a Service-Now
contact, here's the gentleman I started with:
Tyson Ricks
Inside Sales - West
858-345-1926
[email protected]
Tell him Bing sent you.
Disclaimer: Not saying Service-Now or any other SaaS solution is
better or worse than Remedy. Only suggesting you should get ALL the
facts and perform an apples-to-apples due diligence process, before
making such a major decision.
-- Bing
Bradford Bingel ("Bing")
[email protected] (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: [email protected]
Subject: Re: Service-now.com
Hi Claire,
I guess what I was trying to say, is that BMC can give you the weak
and strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers
on
the field.
Without knowing whether service-now is customizable or not, you can
always make the argument that you **could** have a totally 100%
vanilla Remedy ITSM implementation, which could be viewed and treated
as a totally hermetic black-box.
However, I have never been in a project or heard of a customer that
is
totally 100% OOTB, even though it is usually the mandate from
management when implementing ITSM. So as you know, the fact that you
can customize the Remedy applications is the greatest strength.
The other very strong point is that the Remedy apps are open-source
in
a way, since you can take a look at the code. This is very handy, not
just for customization, but to understand what the functionality is
in
the first place, since as you know the documentation can never be
perfect. So all the arguments in favor of open-source applications do
apply for Remedy apps.
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]] on behalf of Sanford, Claire
[[email protected]]
Sent: Monday, March 22, 2010 1:00 PM
To: [email protected]
Subject: Re: Service-now.com
Guillaume
I know my BMC account manager can give me a comparative analysis
between both products, what I am looking for is info from the "remedy
people in the trenches" perspective.
I personally would prefer to stay with Remedy.
Claire
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: [email protected]
Subject: Re: Service-now.com
Your BMC Account manager should be able to provide you with a
comparative analysis between both products
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]] on behalf of Sanford, Claire
[[email protected]]
Sent: Monday, March 22, 2010 11:14 AM
To: [email protected]
Subject: Service-now.com
Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?
If so and you stayed with Remedy, please give me as much specific
info
as you can so I can guide my company in the "R"ight direction.
Thank you very much!
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[email protected]
______________________________________________________________________
