Service-Now is primarily written in Java -- not JavaScript. -- Bing
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matt Worsdell Sent: Monday, March 22, 2010 11:14 AM To: [email protected] Subject: Re: Service-now.com JavaScript predominantly although it has it's own graphical workflow interface. Sent from my iPhone On 22 Mar 2010, at 18:06, Guillaume Rheault <[email protected]> wrote: > Hey Bing, > > concerned quelled! :-) > So what programming language(s) is Service-Now is developed with? > > Guillaume > > ________________________________________ > From: Action Request System discussion list(ARSList) > [[email protected]] on behalf of Bing [[email protected]] > Sent: Monday, March 22, 2010 1:53 PM > To: [email protected] > Subject: Re: Service-now.com > > Have worked with Service-Now and found it to be a perfectly viable > software-as-a-service (SaaS) solution for service desk activities, and > more. > > To quell Guillaume's concern . . . yes, Service-Now is definitely > customizable. > > Better question is, are you prepared to forgo software license > ownership and embrace SaaS? Perhaps you should be. IT is supposed to > provide business services, not collect and manage company assets. > > Suggest you speak with BMC Remedy and Service-Now to hear a balanced > argument for each approach. If you don't already have a Service-Now > contact, here's the gentleman I started with: > > Tyson Ricks > Inside Sales - West > 858-345-1926 > [email protected] > > Tell him Bing sent you. > > Disclaimer: Not saying Service-Now or any other SaaS solution is > better or worse than Remedy. Only suggesting you should get ALL the > facts and perform an apples-to-apples due diligence process, before > making such a major decision. > > -- Bing > > Bradford Bingel ("Bing") > [email protected] (email) > 925-260-6394 (mobile) > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Guillaume Rheault > Sent: Monday, March 22, 2010 10:15 AM > To: [email protected] > Subject: Re: Service-now.com > > Hi Claire, > > I guess what I was trying to say, is that BMC can give you the weak > and strong points of Service-now. > At least you would have that, and you would not need to get that > information... > I totally agree that it is better to get feedback from the soldiers on > the field. > > Without knowing whether service-now is customizable or not, you can > always make the argument that you **could** have a totally 100% > vanilla Remedy ITSM implementation, which could be viewed and treated > as a totally hermetic black-box. > However, I have never been in a project or heard of a customer that is > totally 100% OOTB, even though it is usually the mandate from > management when implementing ITSM. So as you know, the fact that you > can customize the Remedy applications is the greatest strength. > > The other very strong point is that the Remedy apps are open-source in > a way, since you can take a look at the code. This is very handy, not > just for customization, but to understand what the functionality is in > the first place, since as you know the documentation can never be > perfect. So all the arguments in favor of open-source applications do > apply for Remedy apps. > > Guillaume > > ________________________________________ > From: Action Request System discussion list(ARSList) > [[email protected]] on behalf of Sanford, Claire > [[email protected]] > Sent: Monday, March 22, 2010 1:00 PM > To: [email protected] > Subject: Re: Service-now.com > > Guillaume > > I know my BMC account manager can give me a comparative analysis > between both products, what I am looking for is info from the "remedy > people in the trenches" perspective. > > I personally would prefer to stay with Remedy. > > Claire > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Guillaume Rheault > Sent: Monday, March 22, 2010 10:37 AM > To: [email protected] > Subject: Re: Service-now.com > > Your BMC Account manager should be able to provide you with a > comparative analysis between both products > > Guillaume > > ________________________________________ > From: Action Request System discussion list(ARSList) > [[email protected]] on behalf of Sanford, Claire > [[email protected]] > Sent: Monday, March 22, 2010 11:14 AM > To: [email protected] > Subject: Service-now.com > > Has anyone here ever investigated or had their management investigate > switching from Remedy to Service-now.com? > > If so and you stayed with Remedy, please give me as much specific info > as you can so I can guide my company in the "R"ight direction. > > Thank you very much! > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [email protected] > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
