JavaScript predominantly although it has it's own graphical workflow
interface.
Sent from my iPhone
On 22 Mar 2010, at 18:06, Guillaume Rheault <[email protected]> wrote:
Hey Bing,
concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]] on behalf of Bing [[email protected]]
Sent: Monday, March 22, 2010 1:53 PM
To: [email protected]
Subject: Re: Service-now.com
Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities,
and more.
To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.
Better question is, are you prepared to forgo software license
ownership and
embrace SaaS? Perhaps you should be. IT is supposed to provide
business
services, not collect and manage company assets.
Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach. If you don't already have a Service-Now
contact, here's the gentleman I started with:
Tyson Ricks
Inside Sales - West
858-345-1926
[email protected]
Tell him Bing sent you.
Disclaimer: Not saying Service-Now or any other SaaS solution is
better or
worse than Remedy. Only suggesting you should get ALL the facts and
perform
an apples-to-apples due diligence process, before making such a major
decision.
-- Bing
Bradford Bingel ("Bing")
[email protected] (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: [email protected]
Subject: Re: Service-now.com
Hi Claire,
I guess what I was trying to say, is that BMC can give you the weak
and
strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers
on the
field.
Without knowing whether service-now is customizable or not, you can
always
make the argument that you **could** have a totally 100% vanilla
Remedy ITSM
implementation, which could be viewed and treated as a totally
hermetic
black-box.
However, I have never been in a project or heard of a customer that is
totally 100% OOTB, even though it is usually the mandate from
management
when implementing ITSM. So as you know, the fact that you can
customize the
Remedy applications is the greatest strength.
The other very strong point is that the Remedy apps are open-source
in a
way, since you can take a look at the code. This is very handy, not
just for
customization, but to understand what the functionality is in the
first
place, since as you know the documentation can never be perfect. So
all the
arguments in favor of open-source applications do apply for Remedy
apps.
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]]
on behalf of Sanford, Claire [[email protected]]
Sent: Monday, March 22, 2010 1:00 PM
To: [email protected]
Subject: Re: Service-now.com
Guillaume
I know my BMC account manager can give me a comparative analysis
between
both products, what I am looking for is info from the "remedy people
in the
trenches" perspective.
I personally would prefer to stay with Remedy.
Claire
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: [email protected]
Subject: Re: Service-now.com
Your BMC Account manager should be able to provide you with a
comparative
analysis between both products
Guillaume
________________________________________
From: Action Request System discussion list(ARSList)
[[email protected]]
on behalf of Sanford, Claire [[email protected]]
Sent: Monday, March 22, 2010 11:14 AM
To: [email protected]
Subject: Service-now.com
Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?
If so and you stayed with Remedy, please give me as much specific
info as
you can so I can guide my company in the "R"ight direction.
Thank you very much!
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[email protected]
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