Jarl, Marcelo, Thanks for the help! The engine finally kicked in - these are all the things that i ended up doing. The solution was certainly a combination:
1. increased the java heap size 2. deleted the arsystem email messages archive form, then activated & deactivated archiving on the form and Saved the changes 3. changed the email configuration back to mapi from smtp, 4. set the hundreds of emails waiting to go out NOT to go out to reduce the load 5. restarted the service countless times Thanks again, Sharon ext 2219 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jarl Grøneng Sent: Monday, February 15, 2010 9:43 PM To: [email protected] Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing Since the error-messages states that fieldid 450 and 451 is empty, which are used by the archive form. A colleague saw some strange behavior when upgrading to 7.5 patch 3 with a schema with an archive form attached. but we'r not sure what happend... Regards, Jarl 2010/2/15 Sharon Menachem <[email protected]>: > Correct I had archiving on before the installation but with the delete of all > email related forms and reinstall, the archiving is off. > > Would you think I would need to go so far as to delete the archive form? > > Thanks, > Sharon > ext 2219 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jarl Grøneng > Sent: Monday, February 15, 2010 9:10 PM > To: [email protected] > Subject: Re: Production Emails Down - Required field not specified ... 451 > and no outgoing > > It seems like you have a archive form on the email messages form? If > so, turn it off. > > -- > Jarl > > 2010/2/15 Sharon Menachem <[email protected]>: >> ** >> >> Hi Everyone, >> >> >> >> I have the dubious pleasure of joining the ranks of those having problems >> upgrading to 7.5 (in production, test was a snap!) >> >> >> >> To cut a long story short upgrade from ARsystem 7.1 patch 4 to 7.5 patch 3 >> on Windows with SQL and Helpdesk 6.0. Success with everything except email >> which would not install properly. The directory structure in the registry >> was all fouled up, no service was installed etc. Eventually I removed all >> traces of the email engine installations and installed patch 4 in a >> completely separate directory according to the BMC structure - program >> files\BMC Software etc. Finally the email service came up. >> >> >> >> I now have incoming email messages being deleted with the error: >> >> >> >> Feb 15, 2010 12:54:06 PM com.bmc.arsys.emaildaemon.LoggingModule doWork >> >> SEVERE: ERROR (307): Required field (without a default) not specified; 451 >> >> ERROR (307): Required field (without a default) not specified; 450 >> >> Message will be deleted without logging in email messages form because there >> is an error on submit. >> >> Message Id : MAPIMessage1266256445922 >> >> >> >> Also my outgoing emails are just sitting in the queue and are not going out. >> No errors in the email logs, arrerr log, stdout log etc. >> >> >> >> BMC are looking into it ... and in the meantime my outgoing queue is at 700 >> emails and counting. >> >> >> >> HELP! >> >> >> >> Thanks, >> >> >> >> Sharon Menachem >> >> Remedy Administrator >> >> Rollins Inc. >> >> 404 8882219 >> >> 404 2007257 >> >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
