Correct I had archiving on before the installation but with the delete of all email related forms and reinstall, the archiving is off.
Would you think I would need to go so far as to delete the archive form? Thanks, Sharon ext 2219 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jarl Grøneng Sent: Monday, February 15, 2010 9:10 PM To: [email protected] Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing It seems like you have a archive form on the email messages form? If so, turn it off. -- Jarl 2010/2/15 Sharon Menachem <[email protected]>: > ** > > Hi Everyone, > > > > I have the dubious pleasure of joining the ranks of those having problems > upgrading to 7.5 (in production, test was a snap!) > > > > To cut a long story short upgrade from ARsystem 7.1 patch 4 to 7.5 patch 3 > on Windows with SQL and Helpdesk 6.0. Success with everything except email > which would not install properly. The directory structure in the registry > was all fouled up, no service was installed etc. Eventually I removed all > traces of the email engine installations and installed patch 4 in a > completely separate directory according to the BMC structure - program > files\BMC Software etc. Finally the email service came up. > > > > I now have incoming email messages being deleted with the error: > > > > Feb 15, 2010 12:54:06 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > > SEVERE: ERROR (307): Required field (without a default) not specified; 451 > > ERROR (307): Required field (without a default) not specified; 450 > > Message will be deleted without logging in email messages form because there > is an error on submit. > > Message Id : MAPIMessage1266256445922 > > > > Also my outgoing emails are just sitting in the queue and are not going out. > No errors in the email logs, arrerr log, stdout log etc. > > > > BMC are looking into it ... and in the meantime my outgoing queue is at 700 > emails and counting. > > > > HELP! > > > > Thanks, > > > > Sharon Menachem > > Remedy Administrator > > Rollins Inc. > > 404 8882219 > > 404 2007257 > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
