Have you checked your settings in the AR System Email mailbox Configuration form? Are you using MAPI or SMTP? If SMTP, make sure your user/password is correct as well as the servername/IP Check task manager to make sure the email engine service is starting up? (aremaild.exe)
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Monday, February 15, 2010 12:54 PM To: [email protected] Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing ** Marcelo, I reset the Application Service Password right before I installed the email engine just to be sure! And no I cannot send myself emails from the Ar System email messages form - absolutely nothing is going out. BMC support suggested I increase the Java heap size, which I did although I have no idea what I should be increasing it to ... So far this also hasn't helped. Thanks, Sharon ext 2219 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Monday, February 15, 2010 8:37 PM To: [email protected] Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing ** Sharon, Have you verified that you CAN send an email out from Remedy? Go to AR System Email Messages form and send an email to yourself. Is your Application Service Password the same as what you specified when upgrading? Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Monday, February 15, 2010 12:25 PM To: [email protected] Subject: Production Emails Down - Required field not specified ... 451 and no outgoing Importance: High ** Hi Everyone, I have the dubious pleasure of joining the ranks of those having problems upgrading to 7.5 (in production, test was a snap!) To cut a long story short upgrade from ARsystem 7.1 patch 4 to 7.5 patch 3 on Windows with SQL and Helpdesk 6.0. Success with everything except email which would not install properly. The directory structure in the registry was all fouled up, no service was installed etc. Eventually I removed all traces of the email engine installations and installed patch 4 in a completely separate directory according to the BMC structure - program files\BMC Software etc. Finally the email service came up. I now have incoming email messages being deleted with the error: Feb 15, 2010 12:54:06 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: ERROR (307): Required field (without a default) not specified; 451 ERROR (307): Required field (without a default) not specified; 450 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1266256445922 Also my outgoing emails are just sitting in the queue and are not going out. No errors in the email logs, arrerr log, stdout log etc. BMC are looking into it ... and in the meantime my outgoing queue is at 700 emails and counting. HELP! Thanks, Sharon Menachem Remedy Administrator Rollins Inc. 404 8882219 404 2007257 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
