Do the same test again but this time turn on User logging and I think you will see the user being added then removed. Not sure about the license tool.
On Wed, Nov 18, 2009 at 3:52 PM, Sean Harrodine <[email protected]> wrote: > ** > thanks for the reply Frank > > I have popped a button on the Web View Form with an active link which does a > Run Process "PERFORM-ACTION-EXIT-APP" > > Once pressed, It pops up the MidTier screen saying "You have successfully > logged out" but upon checking in the "Admin tool / Manage User Licenses", > the userid is still showing although it seems to have addressed the "user > already logged on" issue. > If i click the link again, the ticket seems to display ok without the "user > already logged on" message > > hmmm > > ________________________________ > From: Frank Caruso <[email protected]> > To: [email protected] > Sent: Wed, 18 November, 2009 11:04:15 > Subject: Re: Midtier / view ticket online solution problem..... > > Not sure what tasks you allow guest logins (Read Only). If it just > submit then you could switch the license to Read Restricted which will > eliminate the "User Logged Into Other Machine" issue but will not > allow updates to tickets. > > Closing the browser window does not clear the users connection. You > should give them a Logout button which does an Application-Exit. Not > sure if doing an Application-Exit on window close will do the same > thing. > > HTH > Frank > > > On Wed, Nov 18, 2009 at 1:46 PM, Sean Harrodine <[email protected]> > wrote: >> ** >> Hi all, >> >> Can anyone advise on the following please. >> >> We're running 6.3 and apache tomcat all on the same server (suse linux) >> with >> no issues. >> >> We send out an email to the user when a ticket is raised which contains a >> URL where they can click to check the status of the ticket. >> >> The format is below....... >> >> >> http://servername/arsys/servlet/ViewFormServlet?form=form-name-here&view=view-name-here&server=servernamehere&username=vto-0000683240&eid=0000683240 >> >> you will see.... >> username variable = vto-nnnnnnnnnn >> eid = "the users ticket number" >> >> We have guest user logins enabled so the script that constructs the email >> gives them a username of "vto" (for "view ticket online") and then appends >> their ticket number onto the end, with the theory being that it should >> only >> be that user that needs to view that ticket. >> >> So, all works well but if they close their browser afterwards, i notice in >> the Remedy admin tool that a Read license for username vto-0000683240 >> still >> remains after they have closed their browser and then, if they click the >> link in their email at a later time, they get the message "user is already >> logged on - do you want to override" >> >> Does anyone know why the userid "hangs around" after closing the browser ? >> >> Is it because its not a clean LOGOFF and if so, is there any way i can get >> this to happen ?? >> >> TIA >> >> Sean >> >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
