thanks for the reply Frank I have popped a button on the Web View Form with an active link which does a Run Process "PERFORM-ACTION-EXIT-APP"
Once pressed, It pops up the MidTier screen saying "You have successfully logged out" but upon checking in the "Admin tool / Manage User Licenses", the userid is still showing although it seems to have addressed the "user already logged on" issue. If i click the link again, the ticket seems to display ok without the "user already logged on" message hmmm ________________________________ From: Frank Caruso <[email protected]> To: [email protected] Sent: Wed, 18 November, 2009 11:04:15 Subject: Re: Midtier / view ticket online solution problem..... Not sure what tasks you allow guest logins (Read Only). If it just submit then you could switch the license to Read Restricted which will eliminate the "User Logged Into Other Machine" issue but will not allow updates to tickets. Closing the browser window does not clear the users connection. You should give them a Logout button which does an Application-Exit. Not sure if doing an Application-Exit on window close will do the same thing. HTH Frank On Wed, Nov 18, 2009 at 1:46 PM, Sean Harrodine <[email protected]> wrote: > ** > Hi all, > > Can anyone advise on the following please. > > We're running 6.3 and apache tomcat all on the same server (suse linux) with > no issues. > > We send out an email to the user when a ticket is raised which contains a > URL where they can click to check the status of the ticket. > > The format is below....... > > http://servername/arsys/servlet/ViewFormServlet?form=form-name-here&view=view-name-here&server=servernamehere&username=vto-0000683240&eid=0000683240 > > you will see.... > username variable = vto-nnnnnnnnnn > eid = "the users ticket number" > > We have guest user logins enabled so the script that constructs the email > gives them a username of "vto" (for "view ticket online") and then appends > their ticket number onto the end, with the theory being that it should only > be that user that needs to view that ticket. > > So, all works well but if they close their browser afterwards, i notice in > the Remedy admin tool that a Read license for username vto-0000683240 still > remains after they have closed their browser and then, if they click the > link in their email at a later time, they get the message "user is already > logged on - do you want to override" > > Does anyone know why the userid "hangs around" after closing the browser ? > > Is it because its not a clean LOGOFF and if so, is there any way i can get > this to happen ?? > > TIA > > Sean > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
