Hi all, Can anyone advise on the following please.
We're running 6.3 and apache tomcat all on the same server (suse linux) with no issues. We send out an email to the user when a ticket is raised which contains a URL where they can click to check the status of the ticket. The format is below....... http://servername/arsys/servlet/ViewFormServlet?form=form-name-here&view=view-name-here&server=servernamehere&username=vto-0000683240&eid=0000683240 you will see.... username variable = vto-nnnnnnnnnn eid = "the users ticket number" We have guest user logins enabled so the script that constructs the email gives them a username of "vto" (for "view ticket online") and then appends their ticket number onto the end, with the theory being that it should only be that user that needs to view that ticket. So, all works well but if they close their browser afterwards, i notice in the Remedy admin tool that a Read license for username vto-0000683240 still remains after they have closed their browser and then, if they click the link in their email at a later time, they get the message "user is already logged on - do you want to override" Does anyone know why the userid "hangs around" after closing the browser ? Is it because its not a clean LOGOFF and if so, is there any way i can get this to happen ?? TIA Sean _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
