I practically refuse to use the web client personally....I personally prefer to use the fat client also....and I do the exact same thing with reports and such, but I can completely understand their standpoint, and won't say that you 'CANT' do it....it just requires a change of process...which is often difficult, but still possible....remember the uproar about the Developer Studio? Same thing in my mind...I'm sure the current gap between user and web will be closed in the next year and a half before the version post 8.0 is released.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 10:57 AM To: [email protected] Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: [email protected] Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jarl Grøneng > Sent: Friday, October 02, 2009 11:23 AM > To: [email protected] > Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > ______________________________________________________________________ > _ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
