I didn't think about that. That will be a huge issue! I can't imagine ODBC going away. My guess is they will provide an ODBC components installer or some other method of ODBC connectivity. Let's hope I am not wrong.
Jason On Fri, Oct 2, 2009 at 9:59 AM, Kemes, Lisa <[email protected]>wrote: > Our senior developer Dave Shellman was also asking about the ODBC driver > that gets instlaled with the client. I guess that's going away. A LOT of > people use this... > > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Sokol, Brian > Sent: Friday, October 02, 2009 12:57 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Our power users who live in remedy all day will have a real problem with > this. I agree with Chris. We also create many ad hoc reports that we export > to excel. This is simple on the fat client but difficult on the web. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of strauss > Sent: Friday, October 02, 2009 12:35 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > I guess that might be the end of the line for us - as long as the central > helpdesk needs to have a support console and multiple tickets open > simultaneously for a combination of walk-in customers, callers, and > resolution transactions, the current crop of web browsers are completely > inadequate for that purpose. We had them try to use the 7.1 mid-tier when > we migrated to 7.x last year, and they gave it a full thumbs down on > everything except speed. The helpdesk manager (and we in the admin shop) > are fairly dependent on the rapid export of ad-hoc reported data to .csv for > manipulation in Excel, and I don't see the web interface being adequate for > that anytime soon. There will have to be some revolutionary changes in both > web browsers and the mid-tier before abandoning the User Tool is anything > but a pipe dream. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center http://itsm.unt.edu/ > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Jarl Grøneng > > Sent: Friday, October 02, 2009 11:23 AM > > To: [email protected] > > Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > > > BMC Remedy AR System 8.0.00 is expected to be the last major release > > of AR System to include the Remedy User client. > > > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > > > -- > > Jarl > > > > ______________________________________________________________________ > > _ > > ________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor:[email protected] > > <sponsor%[email protected]>ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
