Hello All, Mid tier with Pre Production worked but I am having issues with test system now.
here's the mid tier log : Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Form images for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Form images for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Active links for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Active links for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Groups for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Groups for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Roles for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Roles for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Displayed fields for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Displayed fields for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Js for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Js for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Field maps for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Field maps for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Sysdata for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Sysdata for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Compiled forms for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Compiled forms for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Forms for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Forms for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Html for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Html for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache Form fields for definition, permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : Reaping cache Form fields for definition, permissions , data change on server All Servers Any idea what is the problem. Thanks, Raj On Aug 13, 5:14 pm, Raj <[email protected]> wrote: > Resolved. > > Windows Firewall was on. > > Turned it off and it worked. > Thank you everybody for the help. > > Raj > > On Aug 13, 11:58 am, Raj <[email protected]> wrote: > > > > > > > Sorry typing error > > Typo : I mentioned Authentication Server as AR System Server password. > > > I mentioned Authentication Server name as AR System Server name. > > > On Aug 13, 11:55 am, Raj <[email protected]> wrote: > > > > Hello All, > > > I tried all the steps , changed the application service password and > > > mid tier password to same one. > > > Didn't work out. > > > I mentioned Authentication Server as AR System Server password. > > > Also the other servers namely Ar system Server , Preference Server, > > > Data Visualization Server > > > and Homepage Server , I mentioned AR System Server for all these. > > > > Don't know why I am unable to make the Mid tier work ? Must be doing > > > something wrong. > > > Will dig in more and update in here. > > > > Any other sugestions are welcome. > > > > Thank you , > > > Raj > > > On Aug 12, 11:10 pm, Rosemary <[email protected]> wrote: > > > > > I've noticed after installing mid-tier 7.1 that it doesn't automatically > > > > specify the Authentication Server on the General Settings tab in the Mid > > > > Tier Configuration webpage. You haven't mentioned that in your original > > > > post, so you might want to double-check. > > > > > Regards, > > > > Rosemary > > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <[email protected]> wrote: > > > > > Thank you Joe for your reply. > > > > > > I am using IIS(6.0) with TOMCAT(5.5). > > > > > I used the user name Demo but now DEMO, Sorry for typing mistake > > > > > earlier during posting. > > > > > > Also without using port number 8080 , i am getting the login page. > > > > > Previously I used to usehttp://midtierservername:8080/arsys > > > > > but with that i am getting page cannot be displayed page. > > > > > > so I removed the 8080 and i was able to get mid tier login page. > > > > > > Also i changed password to a common one. But I will cross check what > > > > > you mentioned: > > > > > "If this is not your case (which I do not think it would be as you can > > > > > see the login page if you are attempting your logon), check the AR > > > > > Mid- > > > > > Tier Application Password. Make sure that it is the same as that what > > > > > is configured in the ar.conf / ar.cfg file via the AR Server > > > > > Configuration." > > > > > but I am pretty sure i changed the ar midtier appln password , and it > > > > > is same in the ar.conf file. > > > > > > I will check tomorrow and update in here. > > > > > > Thank you for your reply. Really appreciate it. > > > > > > On Aug 12, 7:41 pm, Joe DeSouza <[email protected]> wrote: > > > > > > Raj, > > > > > > > First of all it would be nice to know what web server you are > > > > > > using. If > > > > > you are using IIS, then http://<mid-tier-server-name>/arsys would be > > > > > enough.. > > > > > > > If you are using any other server other than IIS, the default port > > > > > > is not > > > > > 80 which is assumed by the http protocol. For eg, it is 8080 for > > > > > Tomcat, > > > > > 8090 for Websphere so in those two cases your URL would turn out to be > > > > > http://<mid-tier-server-name>:8080/arsys or > > > > > http://<mid-tier-server-name>:8090/arsys respectively > > > > > if the default ports were used for these web servers. > > > > > > > If this is not your case (which I do not think it would be as you > > > > > > can see > > > > > the login page if you are attempting your logon), check the AR > > > > > Mid-Tier > > > > > Application Password. Make sure that it is the same as that what is > > > > > configured in the ar.conf / ar.cfg file via the AR Server > > > > > Configuration. > > > > > > > Lastly, if you are using that default admin user to login, then I > > > > > > thought > > > > > you should know that the user names and passwords in Remedy are case > > > > > sensitive irrespective to whether the database is case sensitive or > > > > > not.. So > > > > > it will not be DEMO but Demo unless you have modified the login name > > > > > in the > > > > > User form to be DEMO instead of Demo.. > > > > > > > Cheers > > > > > > > Joe > > > > > > > ________________________________ > > > > > > From: Raj <[email protected]> > > > > > > To: [email protected] > > > > > > Sent: Wednesday, August 12, 2009 7:44:16 PM > > > > > > Subject: Mid Tier Authentication Error ARERR 9388 > > > > > > > Hello All, > > > > > > After the fresh installation of mid tier, I > > > > > > addedhttp://midtierserver > > > > > name/arsys in default webpath under advanced tab in server > > > > > information form > > > > > through user tool and also added ar system server name under all the > > > > > options > > > > > available in mid tier configuration tool ie. Ar system Server , > > > > > Preference > > > > > Server, Data Visualization Server and Homepage Server. > > > > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to > > > > > login through DEMO. > > > > > > > Please advise. > > > > > > > Thanks, > > > > > > Raj > > > > > > _______________________________________________________________________________ > > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > > > Platinum > > > > > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > > > > > "Where the Answers Are" > > > > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > > Platinum > > > > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > > > > "Where the Answers Are" > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > Platinum Sponsor:[email protected] ARSlist: "Where the Answers > > > > Are"- Hide quoted text - > > > > > - Show quoted text - > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum Sponsor:[email protected] ARSlist: "Where the Answers > > > Are"- Hide quoted text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"- > > Hide quoted text - > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
