great ! Thank you LJ. I will look into it. On Fri, Aug 14, 2009 at 12:15 PM, LJ Longwing <[email protected]> wrote:
> ** Well...in reference to that error I found this in the Configuring > guide, based on that I would try changing Display-General-Auth-Message2 to F > and restart your Remedy server so that it will give you a more detailed > message regarding what your problem actually is. > > Display-General-Auth- > Message2 > Indicates whether to display a message when user authentication fails. > If set to True (the default), a generic message is displayed for user name > and password errors: > In BMC Remedy User: ARERR [623] Authentication failed > In a browser: ARERR [9388] Authentication failed > If set to False, each authentication error displays a different message: > In BMC Remedy User: > ARERR [612] No such user is registered with this server > ARERR [329] Invalid password or authentication string for > existing user > In a browser: > ARERR [9381] No such user is registered with this server > ARERR [9382] Invalid password or authentication string for > existing user > The syntax for the option is: > Display-General-Auth-Message:T > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ravi > *Sent:* Friday, August 14, 2009 12:05 PM > *To:* [email protected] > *Subject:* Re: Mid Tier Authentication Error ARERR 9388 > > ** Where should I look then ? how can I debug this. I am getting ARERR 9388 > when i try to login. > > > On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing <[email protected]>wrote: > >> I'm not sure that's a problem. I think it's just letting you know that >> there is going to be a performance hit to the server while it grabs >> definitions from the server. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Raj >> Sent: Friday, August 14, 2009 11:53 AM >> To: [email protected] >> Subject: Re: Mid Tier Authentication Error ARERR 9388 >> >> Hello All, >> Mid tier with Pre Production worked but I am having issues with test >> system >> now. >> >> here's the mid tier log : >> >> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache >> Form images for definition, permissions , data change on server All >> Servers >> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Form images for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.CACHE) >> : Reaping cache Active links for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) : >> Reaping cache Active links for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.CACHE) >> : Reaping cache Groups for definition, permissions , data change on >> server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) >> : >> Reaping cache Groups for definition, permissions , data change on server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping cache Roles for definition, permissions , data change on server >> All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Roles for definition, permissions , data change on server >> All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping >> cache Displayed fields for definition, permissions , data change on >> server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) >> : >> Reaping cache Displayed fields for definition, permissions , data change >> on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.CACHE) >> : Reaping cache Js for definition, permissions , data change on server >> All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Js for definition, permissions , data change on server All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping >> cache Field maps for definition, permissions , data change on server All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Field maps for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.CACHE) >> : Reaping cache Sysdata for definition, permissions , data change on >> server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) >> : >> Reaping cache Sysdata for definition, permissions , data change on server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping cache Compiled forms for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) : >> Reaping cache Compiled forms for definition, permissions , data change on >> server All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.CACHE) >> : Reaping cache Forms for definition, permissions , data change on server >> All Servers Aug 14, 2009 11:47:09 AM - WARNING >> (com.remedy.log.PERFORMANCE) >> : >> Reaping cache Forms for definition, permissions , data change on server >> All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping >> cache Html for definition, permissions , data change on server All >> Servers >> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Html for definition, permissions , data change on server >> All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : >> Reaping >> cache Form fields for definition, permissions , data change on server All >> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : >> Reaping cache Form fields for definition, permissions , data change on >> server All Servers >> >> Any idea what is the problem. >> >> Thanks, >> Raj >> >> On Aug 13, 5:14 pm, Raj <[email protected]> wrote: >> > Resolved. >> > >> > Windows Firewall was on. >> > >> > Turned it off and it worked. >> > Thank you everybody for the help. >> > >> > Raj >> > >> > On Aug 13, 11:58 am, Raj <[email protected]> wrote: >> > >> > >> > >> > >> > >> > > Sorry typing error >> > > Typo : I mentioned Authentication Server as AR System Server password. >> > >> > > I mentioned Authentication Server name as AR System Server name. >> > >> > > On Aug 13, 11:55 am, Raj <[email protected]> wrote: >> > >> > > > Hello All, >> > > > I tried all the steps , changed the application service password >> > > > and mid tier password to same one. >> > > > Didn't work out. >> > > > I mentioned Authentication Server as AR System Server password. >> > > > Also the other servers namely Ar system Server , Preference >> > > > Server, Data Visualization Server and Homepage Server , I >> > > > mentioned AR System Server for all these. >> > >> > > > Don't know why I am unable to make the Mid tier work ? Must be >> > > > doing something wrong. >> > > > Will dig in more and update in here. >> > >> > > > Any other sugestions are welcome. >> > >> > > > Thank you , >> > > > Raj >> > > > On Aug 12, 11:10 pm, Rosemary <[email protected]> wrote: >> > >> > > > > I've noticed after installing mid-tier 7.1 that it doesn't >> > > > > automatically specify the Authentication Server on the General >> > > > > Settings tab in the Mid Tier Configuration webpage. You haven't >> > > > > mentioned that in your original post, so you might want to >> double-check. >> > >> > > > > Regards, >> > > > > Rosemary >> > >> > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <[email protected]> wrote: >> > > > > > Thank you Joe for your reply. >> > >> > > > > > I am using IIS(6.0) with TOMCAT(5.5). >> > > > > > I used the user name Demo but now DEMO, Sorry for typing >> > > > > > mistake earlier during posting. >> > >> > > > > > Also without using port number 8080 , i am getting the login >> page. >> > > > > > Previously I used to usehttp://midtierservername:8080/arsys >> > > > > > but with that i am getting page cannot be displayed page. >> > >> > > > > > so I removed the 8080 and i was able to get mid tier login page. >> > >> > > > > > Also i changed password to a common one. But I will cross >> > > > > > check what you mentioned: >> > > > > > "If this is not your case (which I do not think it would be as >> > > > > > you can see the login page if you are attempting your logon), >> > > > > > check the AR Mid- Tier Application Password. Make sure that it >> > > > > > is the same as that what is configured in the ar.conf / ar.cfg >> > > > > > file via the AR Server Configuration." >> > > > > > but I am pretty sure i changed the ar midtier appln password , >> > > > > > and it is same in the ar.conf file. >> > >> > > > > > I will check tomorrow and update in here. >> > >> > > > > > Thank you for your reply. Really appreciate it. >> > >> > > > > > On Aug 12, 7:41 pm, Joe DeSouza <[email protected]> wrote: >> > > > > > > Raj, >> > >> > > > > > > First of all it would be nice to know what web server you >> > > > > > > are using. If >> > > > > > you are using IIS, then http://<mid-tier-server-name>/arsys >> > > > > > would be enough.. >> > >> > > > > > > If you are using any other server other than IIS, the >> > > > > > > default port is not >> > > > > > 80 which is assumed by the http protocol. For eg, it is 8080 >> > > > > > for Tomcat, 8090 for Websphere so in those two cases your URL >> > > > > > would turn out to be http://<mid-tier-server-name>:8080/arsys >> > > > > > or http://<mid-tier-server-name>:8090/arsys respectively if the >> default ports were used for these web servers. >> > >> > > > > > > If this is not your case (which I do not think it would be >> > > > > > > as you can see >> > > > > > the login page if you are attempting your logon), check the AR >> > > > > > Mid-Tier Application Password. Make sure that it is the same >> > > > > > as that what is configured in the ar.conf / ar.cfg file via the >> AR >> Server Configuration. >> > >> > > > > > > Lastly, if you are using that default admin user to login, >> > > > > > > then I thought >> > > > > > you should know that the user names and passwords in Remedy >> > > > > > are case sensitive irrespective to whether the database is >> > > > > > case sensitive or not.. So it will not be DEMO but Demo unless >> > > > > > you have modified the login name in the User form to be DEMO >> instead of Demo.. >> > >> > > > > > > Cheers >> > >> > > > > > > Joe >> > >> > > > > > > ________________________________ >> > > > > > > From: Raj <[email protected]> >> > > > > > > To: [email protected] >> > > > > > > Sent: Wednesday, August 12, 2009 7:44:16 PM >> > > > > > > Subject: Mid Tier Authentication Error ARERR 9388 >> > >> > > > > > > Hello All, >> > > > > > > After the fresh installation of mid tier, I >> > > > > > > addedhttp://midtierserver >> > > > > > name/arsys in default webpath under advanced tab in server >> > > > > > information form through user tool and also added ar system >> > > > > > server name under all the options available in mid tier >> > > > > > configuration tool ie. Ar system Server , Preference Server, >> Data >> Visualization Server and Homepage Server. >> > >> > > > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am >> > > > > > > trying to >> > > > > > login through DEMO. >> > >> > > > > > > Please advise. >> > >> > > > > > > Thanks, >> > > > > > > Raj >> > >> > > > > > ______________________________________________________________ >> > > > > > _________________ >> > > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > > > > > > Platinum >> Sponsor:[email protected] <sponsor%[email protected]>< >> sponsor%[email protected] <sponsor%[email protected]> >> >ARSlist: >> "Where the Answers Are" >> > >> > > > > > ______________________________________________________________ >> > > > > > _________________ UNSUBSCRIBE or access ARSlist Archives >> > > > > > atwww.arslist.org >> > > > > > Platinum >> Sponsor:[email protected] <sponsor%[email protected]>< >> sponsor%[email protected] <sponsor%[email protected]> >> >ARSlist: >> "Where the Answers Are" >> > >> > > > > ________________________________________________________________ >> > > > > _______________ UNSUBSCRIBE or access ARSlist Archives >> > > > > atwww.arslist.org Platinum >> > > > > Sponsor:[email protected]<sponsor%[email protected]> >> > > > > ARSlist: "Where the Answers Are"- Hide quoted text - >> > >> > > > > - Show quoted text - >> > >> > > > __________________________________________________________________ >> > > > _____________ UNSUBSCRIBE or access ARSlist Archives >> > > > atwww.arslist.org Platinum >> > > > Sponsor:[email protected]<sponsor%[email protected]> >> > > > ARSlist: "Where the Answers Are"- Hide quoted text - >> > >> > > > - Show quoted text - >> > >> > > ____________________________________________________________________ >> > > ___________ UNSUBSCRIBE or access ARSlist Archives >> > > atwww.arslist.org Platinum >> > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: >> > > "Where the Answers Are"- Hide quoted text - >> > >> > > - Show quoted text - >> > >> > ______________________________________________________________________ >> > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > Platinum >> > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: >> > "Where the Answers >> > Are"- Hide quoted text - >> > >> > - Show quoted text - >> >> >> ____________________________________________________________________________ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor:[email protected] >> <sponsor%[email protected]>ARSlist: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:[email protected]<sponsor%[email protected]>ARSlist: >> "Where the Answers Are" >> > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
