Thank you Joe for your reply. I am using IIS(6.0) with TOMCAT(5.5). I used the user name Demo but now DEMO, Sorry for typing mistake earlier during posting.
Also without using port number 8080 , i am getting the login page. Previously I used to use http://midtier server name : 8080/arsys but with that i am getting page cannot be displayed page. so I removed the 8080 and i was able to get mid tier login page. Also i changed password to a common one. But I will cross check what you mentioned: "If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid- Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration." but I am pretty sure i changed the ar midtier appln password , and it is same in the ar.conf file. I will check tomorrow and update in here. Thank you for your reply. Really appreciate it. On Aug 12, 7:41 pm, Joe DeSouza <[email protected]> wrote: > Raj, > > First of all it would be nice to know what web server you are using. If you > are using IIS, then http://<mid-tier-server-name>/arsys would be enough.. > > If you are using any other server other than IIS, the default port is not 80 > which is assumed by the http protocol. For eg, it is 8080 for Tomcat, 8090 > for Websphere so in those two cases your URL would turn out to be > http://<mid-tier-server-name>:8080/arsys or > http://<mid-tier-server-name>:8090/arsys respectively if the default ports > were used for these web servers. > > If this is not your case (which I do not think it would be as you can see the > login page if you are attempting your logon), check the AR Mid-Tier > Application Password. Make sure that it is the same as that what is > configured in the ar.conf / ar.cfg file via the AR Server Configuration. > > Lastly, if you are using that default admin user to login, then I thought you > should know that the user names and passwords in Remedy are case sensitive > irrespective to whether the database is case sensitive or not.. So it will > not be DEMO but Demo unless you have modified the login name in the User form > to be DEMO instead of Demo.. > > Cheers > > Joe > > ________________________________ > From: Raj <[email protected]> > To: [email protected] > Sent: Wednesday, August 12, 2009 7:44:16 PM > Subject: Mid Tier Authentication Error ARERR 9388 > > Hello All, > After the fresh installation of mid tier, I addedhttp://midtier server > name/arsys in default webpath under advanced tab in server information form > through user tool and also added ar system server name under all the options > available in mid tier configuration tool ie. Ar system Server , Preference > Server, Data Visualization Server and Homepage Server. > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to login > through DEMO. > > Please advise. > > Thanks, > Raj > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
