Alarmpoint is basically a notification system for Remedy. It is a commercial product. Basically it allows Remedy to push the task of notification to Alarmpoint rather than sending out emails itself. Alarmpoint will then SMS, Phone, Page, Email, etc. whoever it's trying to get a hold of (person, or group). etc.
Shoot me an email at [email protected] if you require more detailed information. Regards, Andrew _______________________________ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - "Built on Service" BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 12:06 PM To: [email protected] Subject: Re: Remedy vs. Blackberry ** what is Alarmpoint and how does this work _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Paolino Sent: Tuesday, March 10, 2009 8:52 PM To: [email protected] Subject: Re: Remedy vs. Blackberry ** Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy.. Regards, Andrew _______________________________ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - "Built on Service" BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: [email protected] Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
