You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy.
I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe ________________________________ From: Rajat Sharma <[email protected]> To: [email protected] Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
