AlarmPoint is messaging software. It's similar to TelAlert. AlarmPoint and TelAlert can be expensive.
We use TelAlert software. We have a filter that fires a run process that issues a command line call to the software. We use a GSM modem to send some messages. We use a regular modem to send to others like Vodafone or ATT where there is a published TAP or SNPP definition for the service provider. As to your other questions, email is sent from the AR System Email engine. The email generally goes through your companies email system. Sending an SMS to a device as email works. As noted though there can be timing issues caused by the AR System Email engine, your companies' email system, potential issues with firewall which may prevent email from being sent to the Internet immediately, issues with the service provider's email system. In some cases like SingTel and others in Asia Pacific, the email interface for many providers has been shut down. These were targets for spam to mobile phones. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 12:06 PM To: [email protected] Subject: Re: Remedy vs. Blackberry ** what is Alarmpoint and how does this work ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Paolino Sent: Tuesday, March 10, 2009 8:52 PM To: [email protected] Subject: Re: Remedy vs. Blackberry ** Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy.... Regards, Andrew _______________________________ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - "Built on Service" BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: [email protected] Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
