Hi Sucharita, to rebuild the user cache you can use arreload. It's located in /ar_install_path/bin
arreload -a <user_with_admin_rights> -p <password> -f -u User if you don't have access with an admin user you can use arcache to create one. arcache -Ua -e001 -n Demo -lw 1 -g 1 this creates the user Demo with empty password. These examples are for ARS 7.1 Earlyer versions requieres an additional option "-s localhost" HTH Kind Regards Conny -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:[email protected]] Im Auftrag von Sucharita SINGHAL Gesendet: Freitag, 30. Januar 2009 10:34 An: [email protected] Betreff: URGENT:CRITICAL:Authentication Failed error Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries and only these users are able to login into remedy. How can we regenerate user_cache. Or is it because of something else? Even Demo is not able to login. Please suggest what can be done. If Possible give us a call at 0120-400-6247. Thanks Regards Sucharita Remedy Development Team ST Microelectronics Pvt.Ltd. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
