Hi Sucharita, Have you tried using arreload and arcache to create admin user and user/group cache.
Thanks & Regards, Sameer Inamdar Wipro BSM Team | Wipro Technologies | Pune | India -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sucharita SINGHAL Sent: Friday, January 30, 2009 3:04 PM To: [email protected] Subject: URGENT:CRITICAL:Authentication Failed error Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries and only these users are able to login into remedy. How can we regenerate user_cache. Or is it because of something else? Even Demo is not able to login. Please suggest what can be done. If Possible give us a call at 0120-400-6247. Thanks Regards Sucharita Remedy Development Team ST Microelectronics Pvt.Ltd. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
