Check that you have a file called javamail.providers in your java/jre/lib directory and that it contains this line (probably only this one);
protocol=mbox; type=store; class=gnu.mail.providers.mbox.MboxStore; [email protected] This is created by the email engine on installation but may have been lost if you upgraded your version of Java. Mark Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Maniac Sent: 13 January 2009 10:07 To: [email protected] Subject: New email engine issue Dear list, config is ARS 6.01 and Email engine too. I still have a problem with the email engine. My situation is as the followng: - on the email server we've already switched for IMAP. The email engine has been installed for MBOX. Before I change the type of the email engine I need to modify our background scripts and build the appropriate workflow. So I have for the email engine the following design: - on the remedy server, fetchmail picks the emails from the IMAP mail server. It adds the from and the date to the email and gives the email to procmail. This later applies the appropriate background script to the email based on the rules defined in the procmailrc file. I need to translate these rules into Remedy internal workflow. By the time, on the production server everything works fine. But on the test environment where we had our latest issues, the email engine is unable to pickup the email. Apparently it cannot find the mailbox. It would be very helpfull if somebody could have any information regarding the error I see in the log file. Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:433) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Thank you Serouche _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
