Dear list,
config is ARS 6.01 and Email engine too.
I still have a problem with the email engine.
My situation is as the followng:
- on the email server we've already switched for IMAP.
The email engine has been installed for MBOX.
Before I change the type of the email engine I need to modify our
background scripts and build the appropriate workflow.
So I have for the email engine the following design:
- on the remedy server, fetchmail picks the emails from the IMAP mail
server.
It adds the from and the date to the email and gives the email to procmail.
This later applies the appropriate background script to the email based
on the rules defined in the procmailrc file.
I need to translate these rules into Remedy internal workflow.
By the time, on the production server everything works fine.
But on the test environment where we had our latest issues, the email
engine is unable to pickup the email.
Apparently it cannot find the mailbox.
It would be very helpfull if somebody could have any information
regarding the error I see in the log file.
Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider
SEVERE: No provider for mbox
javax.mail.NoSuchProviderException: No provider for mbox
at javax.mail.Session.getProvider(Session.java:433)
at javax.mail.Session.getStore(Session.java:507)
at javax.mail.Session.getStore(Session.java:487)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:433)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)
Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider
SEVERE: No provider for mbox
javax.mail.NoSuchProviderException: No provider for mbox
at javax.mail.Session.getProvider(Session.java:433)
at javax.mail.Session.getStore(Session.java:507)
at javax.mail.Session.getStore(Session.java:487)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)
Thank you
Serouche
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