The latter, Robert. You must have a BOXI server, or Crystal Reports Server v10 or 11 installed and then you configure your mid-tiers to use it to display reports. All the information is in the Mid-Tier 7.x Guide, since you need to install a piece of the Mid-Tier, the Crystal ARWeb Viewer on the BO/CRS server to handle a part of the interface.
Good luck! Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rdalton Sent: Thursday, October 09, 2008 8:08 AM To: [email protected] Subject: Error when runing reports via the web [ARERR 9260] Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03 Customer attemps to run canned report via web interface and receives the following error: Error during processing : ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. When I look up the error in the Remedy error messages document it states this: This error occurs if the location of the Crystal Reports Server XI engine is not specified in the BMC Remedy Mid Tier Configuration Tool. My question is: Can reporting in ITSM 7 only be performed via the client software -OR- is there a way to run reports via a web interface and the mid-tier??? If so, how??? Does the Crystal Reader need to be installed on individual customer's PC's or does Crystal Enterprise need to be installed and configured on the mid-tier web server??? Thanks, Robert Dalton -- View this message in context: http://www.nabble.com/Error-when-runing-reports-via-the-web--ARERR-9260--tp1 9898300p19898300.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
