Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03
Customer attemps to run canned report via web interface and receives the
following error: Error during processing : ARERR [9260] Report location is
missing from report settings configuration page. Please see your
administrator.
When I look up the error in the Remedy error messages document it states
this:
This error occurs if the location of the Crystal Reports Server XI
engine
is not specified in the BMC Remedy Mid Tier Configuration Tool.
My question is: Can reporting in ITSM 7 only be performed via the client
software -OR- is there a way to run reports via a web interface and the
mid-tier??? If so, how??? Does the Crystal Reader need to be installed on
individual customer's PC's or does Crystal Enterprise need to be installed
and configured on the mid-tier web server???
Thanks,
Robert Dalton
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