Maybe you could try doing this... Create a user in Remedy specifically for use of web services.. Configure this user in the mid tier configuration page.. Create a private thread for this user to use. Test.. Joe
----- Original Message ---- From: Pascale Boyer <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, August 26, 2008 11:38:30 AM Subject: Re: Help please - ARPlugin crashes on WebService call ** Thanks Joe, I will take a look at that utility. For the logs, all I get is the read timed out error. </ns1:createWorkOrderReq> </soapenv:Body> </soapenv:Envelope> <PLGN> <TID: 000018> <RPC ID: 0000000230> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* lun août 25 2008 13:46:58.8623 */<> <FINE> About to invoke <PLGN> <TID: 000018> <RPC ID: 0000000230> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* lun août 25 2008 13:47:03.9855 */<> <FINE> java.net.SocketTimeoutException: Read timed out <PLGN> <TID: 000018> <RPC ID: 0000000230> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* lun août 25 2008 13:47:03.9937 */-CALL FAIL Not being a WEB guru I am a little bit lost here. But I am guessing here that the problem is located on the system we are connecting too. It is having performance issues and takes too much time to return the data. Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires & service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza <[EMAIL PROTECTED]> Envoyé par : "Action Request System discussion list(ARSList)" <[email protected]> 2008-08-26 11:27 Veuillez répondre à [email protected] A [email protected] cc Objet Re: Help please - ARPlugin crashes on WebService call ** So it looks like your threading issue is resolved.. now it tries connecting to the web service and fails thereafter.. Could you turn on your plugin and API logs at the time you are attempting to use the web service? Maybe that might give you something to work on.. Also have you checked the web service using any external utilities? There are a bunch of free utilities that you can download and use to test your web service.. I used to use Soap Sonar which has a free version.. I just googled for it and this is the link to download it.. http://www.softpedia.com/get/Authoring-tools/Authoring-Related/SOAPSonar-Enterprise-Edition.shtml Joe ----- Original Message ---- From: Pascale Boyer <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, August 26, 2008 10:49:43 AM Subject: Help please - ARPlugin crashes on WebService call ** Hi again Joe, I added the Server-Plugin-Default-Timeout to 120 secs and Plugin-Filter-API-Threads: 2 6 Only change is in the error message. From the arplugin server crashing to this new one. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.SocketTimeoutException: Read timed out Any clue? Thanks for your help! Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires & service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
