John, I think the big issue with DSO is that it's a batch process and you need to create maps from one system to the other. If the systems are not near identical then issues can crop up because of differences in field lengths, different values for Status field, etc. Not to say it can't be done but it maybe painful. Dave ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, June 24, 2008 1:53 PM To: [email protected] Subject: Re: Integrating with another company's ARSystem ** Roger, Rick and Robert, Thanks for the replies. Yes it is vague. Yes it will be a challenge. Especially since the other system is a US Navy system and I am sure security will be tight. Right now this is "pie-in-the-sky" but that never stopped them before;^> Robert, I have a question about your DSO statement. I thought the idea behind DSO was also to allow you to connect to a different form structure and still pass relevant data. We are purchasing DSO for another project and they use ITSM, we use our home grown Helpdesk. We just need to pass Ticket ID's as reference data as well as problem summary and user info. This was suggested to us by the Developers on the ITSM site. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 24, 2008 11:31 AM To: [email protected] Subject: Re: Integrating with another company's ARSystem ** Excellent point about DSO. I think the key here is being able to establish either a secure gateway between the two AR servers or a common middle ground (which means server, forms, etc.). Since you have zero dollars to spend on hardware, it looks like you should be investigating how to tunnel from one AR server to the other in some way, like Robert said, using some common data forms, assuming that the data is common enough to make that possible. Do you know anything about the other AR System and it's applications? If not, now would be a great time to start finding out, so that you have the answers before anyone asks more questions and defines unrealistic expectations for you. Or, you could bypass AR System altogether, and create SQL views into the DBs, and view them from a web page or something. Like I said, until you are given a better definition of what they want, it's really premature to design the solution for it. >From a business perspective, there are two tacks you can take: 1) Tell them that "Yes, it's probably possible", then toss it back to them for a better definition of what they want. 2) Define the rules yourself by telling them the means by which this can most likely be done, and then ask them to fit what they want into that. Rick On Tue, Jun 24, 2008 at 8:11 AM, Robert Molenda <[EMAIL PROTECTED]> wrote: ** I agree with Rick... Could be easy - could be next to impossible... DSO is OK provided that the systems are configured the same - same fields - same configuration data - same-same... Web Services is probably the best method to do "Ticket Passing" which is what I have to assume you are referring to between the two companies. Works fine over a secure vpn tunnel as well. Only issue is host-name-resolution... You must create a common "interface" that will be used on 'both sides' to send / receive the data and then custom workflow on each end to 'store the data' in the appropriate form + format + field definitions. More 'details' would be helpful - you could actually get away with not even transfering the tickets - however using web-services to create a remote view into the other system, etc. All depends upon the requirements. HTH Robert Molenda On Tue, Jun 24, 2008 at 7:50 AM, Rick Cook <[EMAIL PROTECTED]> wrote: ** John, "integration" is, as you said, pretty vague. Perhaps once you have a better idea of its scale and definition, we might be able to give better answers. Could be anything from very simple to you-gotta-be-kidding. Rick On Tue, Jun 24, 2008 at 7:40 AM, Reiser, John J <[EMAIL PROTECTED]> wrote: Hello Listers, Current configuration ARS 6.3 Patch 014 Midtier 6.3 Patch 021 MS SQL Server 2000 Upgrade path ARS 7.1 Midtier 7 MS SQL Server 2000 maybe higher I know this is a long shot but has anyone put together an integration between two different ARSystem servers in two different companies? I'm guessing the only real solution would be to use webservices. I don't have anymore details other than " we must be able to transfer information between systems. Oh, did I mention that we can only spend labor dollars to accomplish this? I am just getting a taste of webservices inside one company and haven't gotten too far. Are there any issues with webservice publishing/consuming through the security firewalls? Sorry to be so general and I understand that the basic answer is probably "yes". I need to get a rough order of magnitude for such a requirement. TIA, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. 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