Mark, Sorry about taking so long to answer your question. Been busy and way behind on the ARS List.
The notify filter is responsible for chopping the list at 255 characters. We currently use two solutions. The first is as Lisa mentions and pushes the data to a separate form with one record per email address. The notify is done from this second form. The second is by pass the notify filter and perform a direct push to the AR System Email Messages form. It's a little tricky with templates but I have it worked out if you need additional details. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 02, 2008 12:28 PM To: [email protected] Subject: Filter Guide Question Hi All, I have a situation where the email addresses from the customer contact list is populated in the ticket and on open, update, close a notify filter is used to send an email to each contact. These contact lists have grown quite large. I started noticing email errors where the list was getting chopped at 255 characters. The field in the ticket is large enough and so is the To field in the AR System Email Messages form. On further investigation found that the User Name in the Notify has a 255 limit. So that is the bottleneck. Is there a way to sent up a filter guide, that walks through the list of email addresses (they are separated by a semi-colon), sending out individual emails rather than the one big blast currently used? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations [EMAIL PROTECTED] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
