Mark, Sure it can be done.
The functions you will need are STRSTR and SUBSTR. You can read more about them in the admin tool Help menu or in the PDF's that come with the ARS product. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Jun 2, 2008 at 12:28 PM, Brittain, Mark <[EMAIL PROTECTED]> wrote: > Hi All, > > I have a situation where the email addresses from the customer contact > list is populated in the ticket and on open, update, close a notify > filter is used to send an email to each contact. These contact lists > have grown quite large. I started noticing email errors where the list > was getting chopped at 255 characters. The field in the ticket is large > enough and so is the To field in the AR System Email Messages form. On > further investigation found that the User Name in the Notify has a 255 > limit. So that is the bottleneck. > > Is there a way to sent up a filter guide, that walks through the list of > email addresses (they are separated by a semi-colon), sending out > individual emails rather than the one big blast currently used? > > ARS 6.3 patch 20 > SunOS 5.9 > Oracle 9.2 > > Thanks > Mark > > Mark Brittain > Remedy Developer > NaviSite ESM Operations > [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
