David,

 

Sorry I missed out on some more info. Yes when the Dialog opens the
parent window cannot be accessed. The scenario I have is a dialog is
opened and parent form is inaccessible now, but if there is another open
window opening a form from the dialog then the pervious parent form
becomes accessible. This is the case I am facing a problem with. Is
there any workflow or option where I can keep forms at various tree
level disabled till the most recently opened form is closed.

 

Thanks and regards,

Anesh A Kurian



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________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Tuesday, April 29, 2008 5:32 PM
To: [email protected]
Subject: Re: Open Window Action over Mid-Tier

 

Anesh

 

That should be the out-of-the-box behavior with dialogs on the Mid Tier.
If a new window is opened as a dialog, the parent Mid-Tier window cannot
be accessed until the dialog window has been closed.  Do you see
different behavior?

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==========================

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the ESS Concepts Guide
<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> 

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

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<http://www.westoverconsulting.co.uk/> 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian
Sent: Tuesday, April 29, 2008 12:56 PM
To: [email protected]
Subject: Open Window Action over Mid-Tier

 

**

I have an Open window action in a workflow which opens a new dialog over
mid-tier. Now my concern is that the user can still access the parent
form (window) and do changes when actually the user is suppose to be
working on the dialog opened. Is there anyway this can be restricted
i.e. the user can only work on the currently open dialog and not on the
parent window. I have field mappings for the OnOpen and OnClose of the
dialog also.

Any help on this regards is highly appreciated.

ARS 7.0.1 Patch 003

Thanks and regards,

Anesh A Kurian

P Please do not print this email unless it is absolutely necessary.
Spread environmental awareness 

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