Rick-
A variation of your last suggestion is the one I was originally leaning more towards. I knew I couldn't just delete the status because the other options would just get moved up the list and get new numbers (unless I changed the numbering to custom), but I don't like the idea of doing that. What I was thinking should work would be to hide the status field and make a new one in it's place that only has the options we want in it. I can then set that value into the real status field on save or modify with a low execution number. That way I wouldn't have to change any of the other workflow, except possibly the "wizard" stuff. Any reason why that wouldn't work? Chris Chris Moore | Remedy Developer | GOIS Unisys | 9500 Metric Blvd | Austin TX 78758 | 512 719-9682 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, March 12, 2008 1:53 PM To: [email protected] Subject: Re: Removing Pending status as a choice ** Well, the obvious reason is that it numerically re-orders the values below it in the field. If you don't know about that, you should before deleting the value. There's likely to be workflow that will perform unpredictably if you were to delete the value. You could, however, change the text of the Pending value to say something like "Don't Select" or something, without affecting any workflow. There is another, more drastic step you might consider, though I think it's overkill for your situation. Make the Status field read-only, and change the values via workflow, only when certain criteria are met. That way, users can never select any value. Another long term change, though one that would have to be accounted for in any upgrade, is to change the nature of the field (by using a different field) so that the field values didn't use the ID Enumeration value of Linear (a 7.0 function). By using a enum field with the value of Custom, you can remove a value without affecting the numerical representation of the other values. But doing that with the existing field won't help you, since those values are already linear. So you would have to create another Status field with the values you want, and then change ALL of the workflow (and there's tons of it) that touches the Status field. Again, that seems like massive overkill for a problem with far more simple solutions available. Rick On Wed, Mar 12, 2008 at 10:21 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: ** Hey Rick- Thanks for the response! And error message was an initial consideration as well, but one we'd like to avoid. It seems messy to the customer if there is an option in the list they can't use. If there's a good reason not to do it either of the other ways I mentioned though (potential upgrade issues down the road) then the pop-up error message may be the best choice. Any reason you can think of to not take it out of the drop down via another method? Thanks! Chris From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, March 12, 2008 11:54 AM To: [email protected] Subject: Re: Removing Pending status as a choice ** Well, here's a third option. Create an Active Link that fires when the status is changed to Pending. Make the actions whatever you want - a message explaining to the user that Pending is verboten, changing Status to something else, whatever. I would also make a Filter that validates the value, to handle entry from outside the client. Rick On Wed, Mar 12, 2008 at 9:43 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: Hey Ty- I'm not trying to delete the status reasons- I don't want the option for people to choose Pending as a status at all. Unfortunately (in this case) It's an attribute of the field, not a menu. The only way I can think of to do that are the 2 I listed, but I'm open to other options! Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 12, 2008 11:05 AM To: [email protected] Subject: Re: Removing Pending status as a choice Do not delete the Pending Statuses - mark them offline in SYS:Status Reason Menu Items. Simply add new ones to the SYS:Status Reason Menu Items. As well don't forget to get them to the hidden field Status Reason. As well remember about the Process Flow you have to modify the records in VIS:ProcessAcceleratorItem - set the status to offline for the ones you don't want and add new records for new Pending Statuses. Hope that helps. Ty On 3/12/08, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: > ** > > > Hey everyone- > > > > 7.0 > > SQL > > Windows 2000 > > > > We have a requirement to get rid of Pending as a status on CHG. There are a > couple of ways I can think of offhand to do it but I wanted some advice > first. > > > > First option, delete the status pending from the field and give custom IDs > to the other choices so the number is skipped and the other choices don't > get moved up in the list. > > > > Second option, hide the status field, make a new status field with only the > choices we want and then do a 'set fields' action on save and modify to the > original hidden status field. > > > > My main concern is the "wizard"- how to handle that part. I haven't really > looked t it yet though- it may be simple. > > > > Any advice/thoughts on how best to handle this? > > > Thanks, > Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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