Chris, If you really must delete the entry (I wouldn't recommend doing anyway). An option you have is in the Status field, open attributes and change the ID Enumeration to Custom from Linear, delete your status and save. Changing this to Custom keeps the ID of the status the same and leaves it open to add the status back if needed. I have not done this yet but you should remember that anything from outside of that form that tries to change the status to Pending will fail. With this in mind, create a filter to check for anything that is trying to save or update a ticket that is also changing the status to Pending and change the status via workflow to something else. Hope this helps out. If not, hopefully it gets the gears turning. Thanks, Seth Wrye
________________________________ From: Action Request System discussion list(ARSList) on behalf of Moore, Christopher Allen Sent: Wed 3/12/2008 1:21 PM To: [email protected] Subject: Re: Removing Pending status as a choice ** Hey Rick- Thanks for the response! And error message was an initial consideration as well, but one we'd like to avoid. It seems messy to the customer if there is an option in the list they can't use. If there's a good reason not to do it either of the other ways I mentioned though (potential upgrade issues down the road) then the pop-up error message may be the best choice. Any reason you can think of to not take it out of the drop down via another method? Thanks! Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, March 12, 2008 11:54 AM To: [email protected] Subject: Re: Removing Pending status as a choice ** Well, here's a third option. Create an Active Link that fires when the status is changed to Pending. Make the actions whatever you want - a message explaining to the user that Pending is verboten, changing Status to something else, whatever. I would also make a Filter that validates the value, to handle entry from outside the client. Rick On Wed, Mar 12, 2008 at 9:43 AM, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: Hey Ty- I'm not trying to delete the status reasons- I don't want the option for people to choose Pending as a status at all. Unfortunately (in this case) It's an attribute of the field, not a menu. The only way I can think of to do that are the 2 I listed, but I'm open to other options! Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 12, 2008 11:05 AM To: [email protected] Subject: Re: Removing Pending status as a choice Do not delete the Pending Statuses - mark them offline in SYS:Status Reason Menu Items. Simply add new ones to the SYS:Status Reason Menu Items. As well don't forget to get them to the hidden field Status Reason. As well remember about the Process Flow you have to modify the records in VIS:ProcessAcceleratorItem - set the status to offline for the ones you don't want and add new records for new Pending Statuses. Hope that helps. Ty On 3/12/08, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: > ** > > > Hey everyone- > > > > 7.0 > > SQL > > Windows 2000 > > > > We have a requirement to get rid of Pending as a status on CHG. There are a > couple of ways I can think of offhand to do it but I wanted some advice > first. > > > > First option, delete the status pending from the field and give custom IDs > to the other choices so the number is skipped and the other choices don't > get moved up in the list. > > > > Second option, hide the status field, make a new status field with only the > choices we want and then do a 'set fields' action on save and modify to the > original hidden status field. > > > > My main concern is the "wizard"- how to handle that part. I haven't really > looked t it yet though- it may be simple. > > > > Any advice/thoughts on how best to handle this? > > > Thanks, > Chris__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
