Thanks Phil. They said Hi :) Chris
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Bautista Sent: Wednesday, March 12, 2008 1:15 PM To: [email protected] Subject: Re: Removing Pending status as a choice Chris, You could create workflow that will provide an error upon the selection of the status value and display an error message that this is no longer allowed. This will prevent them from using the value in the menu as well as informing the user of this change and even perhaps why. Once they "learn" this, then the workflow and messages will no longer pester them and encourage them to use the revised workflow and values. HTH (P.S. - Tell Janna & Shanna "Hi") Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Wednesday, March 12, 2008 11:44 AM To: [email protected] Subject: Re: Removing Pending status as a choice Hey Ty- I'm not trying to delete the status reasons- I don't want the option for people to choose Pending as a status at all. Unfortunately (in this case) It's an attribute of the field, not a menu. The only way I can think of to do that are the 2 I listed, but I'm open to other options! Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 12, 2008 11:05 AM To: [email protected] Subject: Re: Removing Pending status as a choice Do not delete the Pending Statuses - mark them offline in SYS:Status Reason Menu Items. Simply add new ones to the SYS:Status Reason Menu Items. As well don't forget to get them to the hidden field Status Reason. As well remember about the Process Flow you have to modify the records in VIS:ProcessAcceleratorItem - set the status to offline for the ones you don't want and add new records for new Pending Statuses. Hope that helps. Ty On 3/12/08, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: > ** > > > Hey everyone- > > > > 7.0 > > SQL > > Windows 2000 > > > > We have a requirement to get rid of Pending as a status on CHG. There are a > couple of ways I can think of offhand to do it but I wanted some advice > first. > > > > First option, delete the status pending from the field and give custom IDs > to the other choices so the number is skipped and the other choices don't > get moved up in the list. > > > > Second option, hide the status field, make a new status field with only the > choices we want and then do a 'set fields' action on save and modify to the > original hidden status field. > > > > My main concern is the "wizard"- how to handle that part. I haven't really > looked t it yet though- it may be simple. > > > > Any advice/thoughts on how best to handle this? > > > Thanks, > Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
