Hi,
In version 7.0 and earlier, you would do something like this:
1. AL Action 1: Push a record into a WevServiceTransactionForm
2. Have a filter attached to the WSTF call the web service and bring in
the values
3. AL Action 2: Retrieve the values from the WSTF form with a Set-Fieldsa
action that performs the query ('1' = $LASTID$).
Create an escalation or something that deletes old records in the
transaction form.
In version 7.1, you can do a Service-call instead. This result in fewer
API-calls to the server (1 instead of 4). You still need the filter on the
server that calls the actual web service, but no additional records needs
to be created.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi,
>
>
>
> Is there a way that you could interactively consume a web service at
> Active Link Level while creating a ticket? I need to pull information
> from another database by consuming web services and I would like to know
> if this is possible on an active link level? This should not occur at
> filter level after the ticket has been submitted. Is there an
> alternative to getting this data without the use of web service?
>
>
>
> Regards,
> Darshana Jivan
> Application Developer
>
> ): Cell: 0832000451
> *: Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>
> MTN Corporate
> 39 Rivonia Road
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> Johannesburg
> 2196
> P.O. Box 3070; Randburg; 2125; South Africa.
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>
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