No. I will try that later today and get back to you. Thanks ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rahul AR User Sent: Wednesday, November 07, 2007 9:48 AM To: [email protected] Subject: Re: Opening a PDF from the MidTier ** Hi Brian, Have you tried opening any other attachment format like doc, xls, ppt, txt, rtf, etc. Pls try this and let us know the result. On 11/7/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: I have a 7.1 Mid Tier running IIS with ServletExec. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Hugo Visser Sent: Monday, November 05, 2007 9:34 AM To: [email protected] Subject: Re: Opening a PDF from the MidTier ** Right, except that he didn't state "any other browser", but IE :) I'll test some stuff here, to see if I can reproduce it. What I meant to say was that the mime-type is an important way for compliant browser to know what to do with a file. I suspect that something strange is going on. Either the mime-type is correct but the client (Firefox) is configured wrong, or the mime-type is incorrect confuses the client. However, when I put a pdf in my shared folder on a 7.0.1 Mid-Tier, running on Tomcat 5.20 it just works. Brian, what's your config? Hugo On 11/5/07, Rahul AR User <[EMAIL PROTECTED] > wrote: ** This is very strange situation....... Hugo.... i appreciate your workaround but I believe this will not work becuase as confirmed by Brain, the pdf from any other browser opens directly without giving any error except for those from the local AR Server Mid-Tier virtual path. Brain.... can you please try opening any other extension file, like DOC, XLS, etc. Maybe this might lead us somewhere. Awaiting some positive results for further investigation On 11/3/07, Hugo Visser <[EMAIL PROTECTED] > wrote: ** Again, you should verify that the mime-type that is sent is the correct one. One option would be to install the firebug extension to see what is being sent to the browser. If the mime-type is incorrect (for example text/plain), Firefox will just open it as text, like most other browsers. "IE works" because it sees ".pdf" and knows how top open pdf on your PC, no matter what mime-type your web browser is sending. It could be that the mime-type config must be done at some other place, like your web server. Hugo On 11/2/07, Sokol, Brian < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Not true. If I open the file directly from Firefox (File, Open File) it works fine. If I open a pdf in firefox from another web site it works ok. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Rahul AR User Sent: Friday, November 02, 2007 11:35 AM To: [email protected] Subject: Re: Opening a PDF from the MidTier ** Hi Brain, Can u confrim whether you are opening the URL from the server machine or have you tried opening the same from other systems in the network also? It seems that hsi is a localised problem with FireFox application and not related to ARS. I could draw thie conclusion from your comment that when you directly open the PDF from FireFox, it gives an error. On 11/2/07, Sokol, Brian <[EMAIL PROTECTED] > wrote: Thanks Carey, I just tried it but get the same exact results. The PDF in Firefox looks like this: 0000005086 00000 n 0000005334 00000 n 0000005561 00000 n 0000008230 00000 n 0000008328 00000 n 0000011033 00000 n 0000018108 00000 n 0000018337 00000 n 0000018521 00000 n 0000000796 00000 n trailer <<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~ + sL`bh T 韷? AD 05< tY 5/q )^ a $ M : / 虳gdy ``` TRj `@ 0 @ q @Z ʕ x ~h1 jjv`u X&%` ! 4 ; 7 F . P J30 R [EMAIL PROTECTED] ?~ iF b 0 3 endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H W n F } W # T ./" -R'm ^ 6* ` V K H ļ 왙sά_ Q } | t^. >HXn 4 알 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Carey Matthew Black Sent: Friday, November 02, 2007 11:12 AM To: [email protected] Subject: Re: Opening a PDF from the MidTier Brian, I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed any problems launching a PDF (also hosted on our Mid-Tier server) from a button. Maybe you can use a button instead of a Text object? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" -- Regards Rahul __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Regards Rahul __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Regards Rahul __20060125_______________________This posting was submitted with HTML in it___
