Good point.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of patrick zandi
Sent: Friday, November 02, 2007 2:39 PM
To: [email protected]
Subject: Re: RUG update
**
Thanks Dave,
Awesome.. Hopefully it is not too late to teach people that Remedy is not help
desk...
I am worried for the Aspirin / Bayer scenario.. But I am concerned it might be
too entrenched already.
Thanks.
On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote:
It is part of the AR System, so it is the BMC Remedy AR System
Developer Studio. There are other products at BMC (for example the RunBook
Automation product) that have their own Developer Studios.
It is not a separate product and will be included when AR System 7.5.00
is released. Current estimated release timeframe for AR System 7.5.00 is
mid-2008. It is expected that there will be a beta for AR System, similar to
the 7.0.00 beta, that will begin 2-3 months before release. The specifics of
how the beta will be administered have not yet been decided and more
information will become available closer to release.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software, Inc.
________________________________
From: Action Request System discussion list(ARSList) on behalf of
patrick zandi
Sent: Fri 11/2/2007 12:11 PM
To: [email protected]
Subject: Re: RUG update
** Tell me the name again Jarl, AR Developer Studio or just Developer
Studio?
On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED] > wrote:
Actually there is no Administrator tool in 7.5 release, its named
Developer Studio.And yes, its based on Eclipse.
And you can create your $NULL\$ button to use with your Run If
qualification :-)
--
Jarl
On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Just thought I would shoot a quick update to you all. There's
way too much
> to cover right now, but basic themes are:
>
> The AR System isn't going away, in fact, it is the core (I'm
listening to
> Doug Mueller say it right now) to all that BMC is doing. So
let's put that
> thread away.
> Support management is aware that there are problems, and they
are seeking
> input that will help them to provide the proper solutions to
those problems.
> I liked the initiatives that they spoke about.
> The new 7.5 (out mid-2008) Administrator tool is COOL! The
learning curve
> won't be nearly as steep as I had feared - most of us should
be able to
> figure it out in a day or so. LOTS of new functionality -
details when we
> have more time.
> The major initiative in ITSM is that Service Automation is the
next key
> initiative, and getting IT to automate its own processes in
addition to
> those of the business.
> Vancouver is beautiful, and the meeting rooms have ALL been
large enough.
>
> More later, just wanted to whet your appetites!
>
> Rick Cook __20060125_______________________This posting was
> submitted with HTML in it___
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