I think I would use 'DB.Assigned To Group' != $Assigned To Group$ or
'TR.Assigned To Group' != $NULL$
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-884-1263
[EMAIL PROTECTED] wrote:
Hi All,
I just need to confirm something. We have a ton of SLA actions firing
on our server. One of them is not working properly, but I figured out
that it was because there were not enough qualifications in the stop
actions.
Here is the scenerio. I have a group that wants to stop the SLA
when the ticket gets reassigned out of their queue. Do I want to add
'TR.Assigned To Group' != 'Assigned To Group'?
Or do I want to do 'TR.Assigned To Group' != "DB.Assigned To Group"
Any advice would be appreciated.
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