Well,
it is kinda like this..
Go to issue Management,
Select Product Defects
(NOTE:: There is a bug with the design on this part of the remedy/BMC
application , well has been present for "years". This could either mean that
it was Designed this way on purpose to make your life more difficult to
actually find the true list of defects or because not enough complains have
be lodged to meet a "Ok were at Critical Mass -- Fix it" status.)
Select Product name -- Please wait the required 7 minutes to load the
menu.....
Sing the Jeopardy song at least 3 or 4 times... by my estimation.
(Note:: Warning - do not move your mouse once you click your menu, or -- yes
that is correct.. another session of Jeopardy is in your future)..
Once this difficult part is done.. (Thank you Lord !! )..
Then you can select the other menus without any hesitation..
Better hope you do not have to select Product name again.. though..
Or.. Well Back to Jeopardy..
On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
>
> **
>
> Can anyone tell me how to see the 'official' details of a defect on the
> BMC support site? For example (but not limited to) SW00264343.
>
> I've tried logging into the support site, selecting View/Update under
> Issue Management, selecting Defect/RFE/CAR tab, and then selecting Search
> but this seems to only show defects associated with my ID.
>
> Much thanks,
> Curt
> *Curt A. Schryver*
> Action Request System Administrator
> Tyco Electronics
> 100 AMP Drive
> MS 161-043
> Harrisburg, PA 17105
> 717-810-2109 tel
> 717-810-2124 fax
> [EMAIL PROTECTED]
>
> Do NOT click here <http://www.southmountaintraders.com/>
> __20060125_______________________This posting was submitted with HTML in
> it___
--
Patrick Zandi
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