Curt, Open a ticket... get them to relate it to the defect.. then it will show up.
Their bug info appear to be on a strict "need to know" basis. And even when you have a need to know... the "details" are often very lacking. Then make sure you open another ticket asking for real access to the bug data and to helpful information about each and every bug be available to all active customers. ( Maybe if all the customers sent BMC one ticket a month requesting access to the bug data they would actually do something about it? ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: > ** > > > > Can anyone tell me how to see the 'official' details of a defect on the BMC > support site? For example (but not limited to) SW00264343. > > I've tried logging into the support site, selecting View/Update under Issue > Management, selecting Defect/RFE/CAR tab, and then selecting Search but this > seems to only show defects associated with my ID. > > Much thanks, > Curt > Curt A. Schryver > Action Request System Administrator > Tyco Electronics > 100 AMP Drive > MS 161-043 > Harrisburg, PA 17105 > 717-810-2109 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > Do NOT click here __20060125_______________________This > posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
