Hi,


I am also experiencing an issue with my OnePlus Nord 5 where incoming calls
only appear as a banner notification at the top of the screen. I have tried
all available settings, but I couldn’t get the full-screen incoming call
interface to display when the phone is unlocked and in use.

The full-screen incoming call interface only works as expected when the
phone's screen is locked.

I believe this is an issue with the OxygenOS, as multiple users have
reported the same problem.



Regards,

Mallika Patil
On Sat, Aug 30, 2025 at 12:37 PM Tanmay Srivastava <[email protected]>
wrote:

> Hi all,
>
>
> Thanks for your prompt response.
> I have checked all the settings and figured out that full screen popup
> only works, when the device is locked.
>
> regards
>
> tanmay srivastava
>
> On Sat, 30 Aug, 2025, 10:21 am Mujtaba Merchant, <[email protected]>
> wrote:
>
>> Try this, let us know if any of the instructions worked. Yesterday I was
>> able to solve an issue on my USB with the help of Gemini; good bye tech
>> support 😊
>>
>>
>>
>> Based on the email exchange, it seems like Tanmay is not seeing a
>> full-screen pop-up for incoming calls on their Nothing Phone 3A, only a
>> notification in the panel. This is also happening with WhatsApp and the
>> MyGate app. Saurav's response suggests that the call controls might be at
>> the top of the screen, not in the middle, but this doesn't fully address
>> the issue of the full-screen pop-up not appearing at all.
>>
>> Here are some steps Tanmay can take to resolve the issue:
>>
>> *Check App Permissions*
>>
>> For a full-screen pop-up to appear, the phone app and other apps like
>> WhatsApp often need specific permissions.
>>
>>    1. *Phone App Permissions:*
>>       - Go to *Settings* > *Apps* > *See all apps*.
>>       - Find and tap on *Phone*.
>>       - Tap on *Permissions*.
>>       - Make sure *Phone* and *Call logs* are allowed.
>>       - Also check for a setting like *Display over other apps* or *Appear
>>       on top*, and ensure it's enabled.
>>    2. *WhatsApp and MyGate Permissions:*
>>       - Go to *Settings* > *Apps* > *See all apps*.
>>       - Find and tap on *WhatsApp* (or MyGate).
>>       - Go to *Permissions* and ensure all necessary permissions are
>>       granted.
>>       - Look for a setting related to *Display over other apps* and make
>>       sure it's enabled.
>>
>> *Adjust Notification Settings*
>>
>> Android has different types of notifications. The phone might be set to
>> only show a "heads-up" notification (the small pop-up in the notification
>> panel) instead of a full-screen alert.
>>
>>    1. *For Phone Calls:*
>>       - Go to *Settings* > *Apps* > *See all apps*.
>>       - Find and tap on *Phone*.
>>       - Tap on *Notifications*.
>>       - Look for an option like *Incoming calls* and make sure it is set
>>       to "Alerting" and that full-screen notifications are enabled.
>>    2. *For WhatsApp and MyGate:*
>>       - Go to *Settings* > *Apps* > *See all apps*.
>>       - Find and tap on *WhatsApp* (or MyGate).
>>       - Tap on *Notifications*.
>>       - Check for settings like *Call notifications* or *Approval alerts*
>>       and ensure they are enabled to show full-screen pop-ups.
>>
>> *Update the Phone and Apps*
>>
>> Make sure the phone's operating system (Android 15) and all the apps
>> (Phone, WhatsApp, MyGate) are up to date. Software bugs can sometimes cause
>> these issues.
>>
>>    - *System Update:* Go to *Settings* > *System* > *System update* to
>>    check for any new updates.
>>    - *App Updates:* Open the *Google Play Store*, tap on your profile
>>    icon, and go to *Manage apps & device* to check for any pending
>>    updates for your apps.
>>
>> If these steps don't resolve the issue, it could be a bug specific to the
>> phone's operating system. In that case, reaching out to Nothing Phone's
>> customer support would be the next best step.
>>
>>
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On
>> Behalf Of *Saurav Hegde
>> *Sent:* Friday, August 29, 2025 11:27 PM
>> *To:* [email protected]
>> *Subject:* Re: [AI] [ai] issues in some apps
>>
>>
>>
>> Hi,
>>
>> I also use the Nothing Phone 3A.
>>
>> When you get a call, touch at the top of the screen.
>>
>> Controls such as answer or decline will be located there.
>>
>> They usually don't appear in the middle of the screen.
>>
>>
>>
>> Regards,
>>
>> Saurav
>>
>>
>>
>>
>>
>> On Fri, Aug 29, 2025 at 5:57 PM Tanmay Srivastava <
>> [email protected]> wrote:
>>
>> Hi all,
>>
>>
>>
>> I am using nothing phone 3A, which runs on Android 15.
>>
>>
>>
>> Whenever I get any call, no popup appears on the screen. However, it
>> appears on the notification pannel.
>>
>>
>>
>> Same problem I am facing with WhatsApp calls as  well.
>>
>>
>>
>> Apart from this, whenever I get any apprual on the mygate app, I don't
>> get any popup.
>>
>>
>>
>> Is there any sollution of above-mentioned issues?
>>
>>
>>
>> Any kind of help is highly appreciated.
>>
>>
>>
>> regards
>>
>> tanmay srivastava
>>
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