On Sun, Jan 5, 2014 at 2:15 PM, Rory O'Farrell <[email protected]> wrote: > I've clipped the previous messages as this posting doesn't depend on them. > Rob suggests the following queries be put to Hashtag/file loss posters. I've > added some choices to the file save destinations. Are there other questions > that should be asked? Once we reach agreement on the questions I'm sure the > Forum will use this questionaire to gather information on hashtag/file loss > cases. > > > 1) What AOO version is in use? > 2) What OS version? > 3) What file type (extension) was being saved? > 4) Where was the file being saved? Local Drive? USB stick? Network drive? > External drive? > 5) Is autosaved enabled? > 6) When you returned to your computer was it in the same state? For > example, had you lost power? Did the OS force a reboot? Did your > laptop hibernate? >
Thanks, maybe the generic "Was there anything unusual/special about the document that might be relevant?" Consider one possible failure mode: When a document is saved OpenOffice needs to iterate over all the styles, content and metadata in the document and write it out in the correct format, by default ODF. If there was a a bug in that process that caused a crash, it could be with a very specific aspect of the document, e.g., only with documents with more than 256 styles, or only documents with 24 bit PNG images, or only images with more than 16 fields in a header. Something specific like that. In this failure mode, if it actually is occurring, the specific area would need to be rare enough that most users never see it. It would not be something, for example, that you would likely not see if you used only the default templates. So maybe: What is the general history of this document? Was it create from scratch in this version of OpenOffice? Was it created in an older version of OpenOffice? Originally imported from a Microsoft Word document? Was it based on a default template or a custom one that you created? Regards, -Rob > -- > Rory O'Farrell <[email protected]> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
