On 18/01/2009 17:01, Ian Pascoe wrote: > OK, looks like we've got three different strands here: > > - on line support > - user education > - diagnostic apps > > And personally, the last one scares me as it's a major project in itself. - > although there may be stuff out there that could be adapted like the distro > that ships with an app that collects hardware data; darn, can't remember > which one does it .... it's not Ubuntu though is it? > > IIRC CentOS and Fedora do something like this, can't for the life of me remember what it's called though, just seen it scrolling past on boot up. > I also believe that the on line support needs to be both a graphical one and > a command line one - graphical to observe the user to see what they're doing > etc like VNC. > Well I guess for command line support there is always SSH. I was having a play with regards to graphical support and reverse VNC.
I managed to use x11vnc to connect to my laptop running TightVNC. IIRC I used something like x11vnc -connect hostname.domain.org:5500 It did say something on the x11vnc output about forwarding it via SSH but I didn't have time this morning to look into it further. What I'd love to know is if there is any way I could kill the process with Zenity so that the user can close the remote session at any time? > Actually, what do Cononical use for there own paid for remote support, if > they have one? Be a lot easier to use infrastructure already in place than > try and create our own .... > > Yup, no point in re-inventing the wheel if we can get away with it. Rob -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
