On Sun, 2009-01-18 at 17:01 +0000, Ian Pascoe wrote: > OK, looks like we've got three different strands here: > > - on line support > - user education > - diagnostic apps > > And personally, the last one scares me as it's a major project in itself. - > although there may be stuff out there that could be adapted like the distro > that ships with an app that collects hardware data; darn, can't remember > which one does it .... it's not Ubuntu though is it? > > I also believe that the on line support needs to be both a graphical one and > a command line one - graphical to observe the user to see what they're doing > etc like VNC. > > Actually, what do Cononical use for there own paid for remote support, if > they have one? Be a lot easier to use infrastructure already in place than > try and create our own .... > > Ian
Ian, Did you want to start adding this to the wiki (if the group leader agrees), as it's starting to get a bit interesting and might be worth collating all the information into one place. -Matt Daubney -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
