** Description changed: [Summary] - - The devices fails to boot into OS after kernel dist-upgrade. - - It can still be accessed by ssh, but it cannot boot into OS. + - The devices fail to boot into the desktop environment and remains stuck on the Dell splash screen with a spinning wheel, after kernel dist-upgrade. + - It can still be accessed by ssh. - If remove 'quiet splash', than it can boot into OS. [Reproduce steps] 1. Install GM image. (6.17.0-1017-oem) 2. Run dist-upgrade to install 6.17.0-1033-oem kernel 3. Run 'sudo reboot'. [Failure rate] 3/3 (100%) [Affected machines] - https://certification.canonical.com/hardware/202603-38529/ [Some Info] ubuntu@localhost:~$ uname -a Linux localhost 6.17.0-1033-oem #33-Ubuntu SMP PREEMPT_DYNAMIC Mon Aug 24 05:45:54 UTC 2026 x86_64 x86_64 x86_64 GNU/Linux ubuntu@localhost:~$ dpkg -l | grep amdgpu ii libdrm-amdgpu1:amd64 2.4.125-1ubuntu0.1~24.04.2 amd64 Userspace interface to amdgpu-specific kernel DRM services -- runtime ii xserver-xorg-video-amdgpu 23.0.0-1ubuntu0.24.04.1 amd64 X.Org X server -- AMDGPU display driver ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: linux-image-6.17.0-1033-oem 6.17.0-1033.33 ProcVersionSignature: Ubuntu 6.17.0-1033.33-oem 6.17.13 Uname: Linux 6.17.0-1033-oem x86_64 ApportVersion: 2.28.3-0ubuntu0.1 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: ubuntu 1799 F.... wireplumber - /dev/snd/controlC0: ubuntu 1799 F.... wireplumber - /dev/snd/seq: ubuntu 1795 F.... pipewire + USER PID ACCESS COMMAND + /dev/snd/controlC1: ubuntu 1799 F.... wireplumber + /dev/snd/controlC0: ubuntu 1799 F.... wireplumber + /dev/snd/seq: ubuntu 1795 F.... pipewire CasperMD5CheckMismatches: ./casper/initrd ./casper/minimal.standard.live.hotfix.manifest ./casper/minimal.standard.live.hotfix.size ./casper/minimal.standard.live.size ./casper/minimal.manifest ./casper/minimal.standard.manifest ./casper/minimal.standard.size ./casper/minimal.hotfix.size ./casper/minimal.standard.live.hotfix.squashfs ./casper/minimal.standard.hotfix.squashfs ./casper/minimal.standard.hotfix.size ./casper/minimal.standard.hotfix.manifest ./casper/minimal.hotfix.squashfs ./casper/minimal.standard.live.manifest ./casper/minimal.size ./boot/grub/grub.cfg CasperMD5CheckResult: fail Date: Wed Aug 26 05:41:26 2026 DistributionChannelDescriptor: - # This is the distribution channel descriptor for Ubuntu 24.04 for Dell - # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-somerville-noble-oem-24.04d-20260415-72 + # This is the distribution channel descriptor for Ubuntu 24.04 for Dell + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-noble-oem-24.04d-20260415-72 InstallationDate: Installed on 2026-08-26 (0 days ago) InstallationMedia: Ubuntu OEM 24.04.4 LTS "Noble Numbat" - Release amd64 (20260412) MachineType: Dell Inc. Dell 15 D15265 ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-1033-oem root=UUID=da0d9216-8ad1-4796-9fad-709e7140a61b ro vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-6.17.0-1033-oem N/A - linux-backports-modules-6.17.0-1033-oem N/A - linux-firmware 20240318.git3b128b60-0ubuntu2.29 + linux-restricted-modules-6.17.0-1033-oem N/A + linux-backports-modules-6.17.0-1033-oem N/A + linux-firmware 20240318.git3b128b60-0ubuntu2.29 SourcePackage: linux-oem-6.17 UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/08/2026 dmi.bios.release: 1.4 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.2 dmi.board.asset.tag: AFTPASS dmi.board.vendor: Dell Inc. dmi.chassis.asset.tag: AFTPASS dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: 1.4.2 dmi.modalias: dmi:bvnDellInc.:bvr1.4.2:bd04/08/2026:br1.4:svnDellInc.:pnDell15D15265:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr1.4.2:sku0E80: dmi.product.family: Dell Laptops dmi.product.name: Dell 15 D15265 dmi.product.sku: 0E80 dmi.sys.vendor: Dell Inc.
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2165101 Title: Dell Pro 15 Fails to boot into OS on 6.17.0-1033-oem kernel To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-oem-6.17/+bug/2165101/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
