This is a common scenario for some customers on AWS, where they either have strict rules for allow-listing external endpoints (so, instead of getting a quick response for pro with the error, they only get a timeout) and airgapped customers with no knowledge about setting up an airgapped-contract server.
So the steps to reproduce are rather simple, just deny outbound communication from the machine. Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2075357 Title: pro collect-logs takes more than 1:30 minutes to complete on air- gapped envs, `pro status` and `pro help` doesn't work To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2075357/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
