apport information ** Tags added: apport-collected zesty
** Description changed: Very similar to this: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763 == the Problem == Listening to sound on a vmware machine, hosted by Ubuntu, the devices freezes, and cannot listen to sound anymore, i have to connect/disconnect the device. After i disconnect i get the logs: Aug 8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get freq at ep 0x81 Aug 8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get freq at ep 0x1 Aug 8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! Unlikely big volume range (=8192), cval->res is probably wrong. Aug 8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/8192/1 Aug 8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics Plantronics C520-M as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.3/0003:047F:C036.000F/input/input32 Aug 8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 0003:047F:C036.000F: input,hiddev0,hidraw2: USB HID v1.11 Device [Plantronics Plantronics C520-M] on usb-0000:00:14.0-1/input3 Aug 8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get freq at ep 0x1 Aug 8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed USB device number 19 using xhci_hcd Aug 8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed USB device number 19 using xhci_hcd = The solution == It is simple, add this USB ID to the sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function. version signature: Ubuntu 4.10.0-28.32-generic 4.10.17 Thanks! + --- + ApportVersion: 2.20.4-0ubuntu4.5 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/pcmC0D0c: mihai.cin...@3pillar.corp 2208 F...m pulseaudio + /dev/snd/controlC0: mihai.cin...@3pillar.corp 2208 F.... pulseaudio + DistroRelease: Ubuntu 17.04 + HibernationDevice: RESUME=UUID=d363a75c-d8a4-467d-a576-a46b3c317861 + InstallationDate: Installed on 2017-06-22 (47 days ago) + InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2) + MachineType: Dell Inc. Precision 3510 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash i915.enable_guc_loading=1 i915.enable_guc_submission=1 intel_pstate=skylake_hwp i915.enable_psr=1 i915.disable_power_well=0 i915.enable_rc6=0 vt.handoff=7 + ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-4.10.0-28-generic N/A + linux-backports-modules-4.10.0-28-generic N/A + linux-firmware 1.164.1 + Tags: zesty + Uname: Linux 4.10.0-28-generic x86_64 + UpgradeStatus: Upgraded to zesty on 2017-07-21 (18 days ago) + UserGroups: + + WifiSyslog: + + _MarkForUpload: True + dmi.bios.date: 05/12/2017 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.14.4 + dmi.board.name: 00D283 + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.type: 9 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvr1.14.4:bd05/12/2017:svnDellInc.:pnPrecision3510:pvr:rvnDellInc.:rn00D283:rvrA00:cvnDellInc.:ct9:cvr: + dmi.product.name: Precision 3510 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1709282/+attachment/4928792/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1709282 Title: Plantronics Blackwire C520-M - Cannot get freq at ep 0x1, 0x81 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1709282/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
