Public bug reported: Very similar to this: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763
== the Problem == Listening to sound on a vmware machine, hosted by Ubuntu, the devices freezes, and cannot listen to sound anymore, i have to connect/disconnect the device. After i disconnect i get the logs: Aug 8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get freq at ep 0x81 Aug 8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get freq at ep 0x1 Aug 8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! Unlikely big volume range (=8192), cval->res is probably wrong. Aug 8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/8192/1 Aug 8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics Plantronics C520-M as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.3/0003:047F:C036.000F/input/input32 Aug 8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 0003:047F:C036.000F: input,hiddev0,hidraw2: USB HID v1.11 Device [Plantronics Plantronics C520-M] on usb-0000:00:14.0-1/input3 Aug 8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get freq at ep 0x1 Aug 8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed USB device number 19 using xhci_hcd Aug 8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed USB device number 19 using xhci_hcd = The solution == It is simple, add this USB ID to the sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function. version signature: Ubuntu 4.10.0-28.32-generic 4.10.17 Thanks! ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Attachment added: "lspci-vnvn.log" https://bugs.launchpad.net/bugs/1709282/+attachment/4928772/+files/lspci-vnvn.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1709282 Title: Plantronics Blackwire C520-M - Cannot get freq at ep 0x1, 0x81 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1709282/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs