The problem is an incompatibility of CUPS' IPP backend with the printer.
As the recent fixes on CUPS did not cover this problem, we have reopened
the CUPS task.
One can work around the problem by connecting to the printer with
another protocol than IPP, preferably JetDirect/AppSocket which is much
simpler than IPP and so less prone to incompatibilities.
Therefore we have introduced the SRU on system-config-printer, to let
JetDirect/AppSocket be used as default when a new print queue is
created.
Everyone who still has this problem after installing both cups and
system-config-printer from -proposed (note that cups is already in the
official updates), please check the following:
1. Do you really have the newest packages versions?
- Run the command
dpkg -l | grep cups
in a terminal window and check whether you have lines like this:
...
ii cups
1.5.3-0ubuntu1 Common UNIX Printing System(tm) -
server
...
ii cups-filters
1.0.18-0ubuntu0.1 OpenPrinting CUPS Filters
...
If you are in doubt, post the full output of the command.
Run also
dpkg -l | grep system-config-printer
All output lines should have the version number
1.3.8+20120201-0ubuntu8.1. If in doubt, post the output here.
2. Make sure that you remove your print queue and recreate it with
system-config-printer. If you have a Unity desktop (icons at the left,
no task line at the bottom) you get system-config-printer by clicking
onm the icon in the upper right corner of the screen and choosing
"Printers" in the menu or by clicking the printer icon in the system
settings. If you have another desktop, run the following command in a
terminal window:
system-config-printer &
- Here you remove a print queue by right clicking the icon which
represents it and choosing "Delete" in the pop-up menu. Confirm the
deletion in the confirmation dialog to make it actually taking place.
- After that click the "Add" button in the upper left and go through the
steps of the printer setup dialog.
- At first you have to wait around 15 seconds for the network scan,
until the spinning icon at the lower left disappears.
- Open the "Network Printer" section and choose your printer model. Now
you have to wait some seconds until the right half of the dialog gets
filled (especially if you have a fax-capable HP printer).
- Have a look at "Description" in the upper right. Please tell us what
is written there.
- Please also tell us what is selected in the "Connection" list at the
lower right.
- If IPP is selected ("IPP network printer via DNS-SD", "IPP network
printer", "IPP", "Internet Printing Protocol", ...), please tell us all
entries which are in your "Connection" list.
- If IPP is selected select something else now, preferably
"AppSocket/JetDirect network printer via DNS-SD" or
"AppSocket/JetDirect". If these are not available try something with
"LPD", if also this is not available try something with "SMB". If you
have to do this and have found a suitable entry, there is still a bug in
system-config-printer. Are you sure that you have the correct version of
system-config-printer (see section 1 of this comment).
- If all choices in the list are IPP choices, your printer is supporting
only IPP in its current configuration. Most printers allow activating
additional protocols. Please enter the IP address of your printer into
the URL line of your web browser. Then you get an interface to configure
your printer. Activate "AppSocket/JetDirect", if this is not available,
try "LPD", and if this is also not available, "SMB" (Windows printer).
Click "Cancel" in the printer setup dialog of system-config-printer and
repeat the steps of adding a printer. If this does not help, either if
there are no possibilities to activate additional protocols in the
printer or if system-config-printer does not list them after opening the
setup wizard again, you have an IPP-only device and the SRUs up to now
are not solving the problem for this class of devices.
- Finish the printer setup wizard by clicking "Forward" until arriving
at the end. You can adjust the print queue name if you like a different
one.
Please post here if you are in doubt with any of these steps. Post
screenshots of the steps in system-config-printer or of your printer's
web configuration interface if needed, and especially if you are not
sure what of the shown information we need.
3. If these instructions do not help you to get the problem solved,
please run the following command in a terminal window and post its
output here:
lpinfo -v
If it does not exit after 30 seconds, press Ctrl+C to stop it.
Run also the command
sudo nmap <IP of your printer>
and post the output here.
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You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/973270
Title:
Printer does not provide REQUIRED job history.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/973270/+subscriptions
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