Sorry, I meant that you wanted to remove the CUPS Debian packages after you have hit the bug. I have then guided you to get all back to its original state, as replacing the original CUPS by the CUPS Snap could perhaps work around the problem but does not allow us to investigate it. And as for most people CUPS is working in Ubuntu 24.04 there is perhaps a configuration problem, some incompatible package installed, ... And we want to assure that other users run into the same problem.
I assume you have run the commands in my comment #23, to clean up the `systemctl mask ...` mess. To mot cause any confusion, unnstall the CUPS Snap: sudo snap remove --purge cups Therefore I want to ask you to run the following command at first to switch to debug logging: cupsctl --debug-logging After that, run the following commands and copy and paste (or attach a text file) the screen output: sudo rm /var/log/cups/error_log sudo systemctl stop cups sudo systemctl start cups systemctl status cups Also copy the file /var/log/cups/error_log and attach it to this bug report. Please do not compress the files and attach them one by one, do not package them together. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/2083530 Title: gnome-control-center not able to add printer or make settings Status in cups package in Ubuntu: Incomplete Status in gnome-control-center package in Ubuntu: Incomplete Bug description: don't know why, but i'm no more able to add a printer or make specific settings and also unable to remove it. Now i must switch to another app which is able to do that all. By the way: why i see my printer twice? It's in fact installed once only. Sorry, German GUI: https://ibb.co/Sfxz7nY This is from the alternate app which don't have this problem (KDE-System-Einstellungen): https://ibb.co/0CFmpwx If you need special informations, please advice, i will provide it. Oh: I'm on Ubuntu 24.04.1 LTS (AMD 64) and gnome-control-center from store in version 46.0.1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/2083530/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
