Mr Wang, the computer now showed the same problem! I don't know what happens. w how to I tried to solve it using your link, but I don't know how to proceed to make the backup you ask and also don't know how to attach the other files. I'm kind of new using Linux and sometimes it's difficult to understand what application and what steps I have to do in order to make things work as it should.
On Mon, Sep 21, 2020 at 8:02 AM Fernando Marcel <fmt...@gmail.com> wrote: > Hi, Mr. Wang. > > I don't know how but in the next day it just worked normally. > > Thank you anyways! :) > > On Mon, Sep 21, 2020 at 12:30 AM Hui Wang <1896...@bugs.launchpad.net> > wrote: > >> Please test this: https://bugs.launchpad.net/ubuntu/+source/linux- >> firmware/+bug/1892714/comments/46 >> <https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1892714/comments/46> >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1896349 >> >> Title: >> PCI/internal sound card not detected >> >> Status in alsa-driver package in Ubuntu: >> New >> >> Bug description: >> Description: Ubuntu 20.04.1 LTS >> Release: 20.04 >> >> I can select my default audio hardware >> >> When I test it, doesn't work. >> >> When watching a Youtube video, for example, audio doesn't work as >> well. >> >> Thru the command lspci, this shows up: >> >> 00:00.0 Host bridge: Intel Corporation Device 8a12 (rev 03) >> 00:02.0 VGA compatible controller: Intel Corporation Iris Plus Graphics >> G7 (rev 07) >> 00:04.0 Signal processing controller: Intel Corporation Device 8a03 >> (rev 03) >> 00:0d.0 USB controller: Intel Corporation Ice Lake Thunderbolt 3 USB >> Controller (rev 03) >> 00:14.0 USB controller: Intel Corporation Ice Lake-LP USB 3.1 xHCI Host >> Controller (rev 30) >> 00:14.2 RAM memory: Intel Corporation Device 34ef (rev 30) >> 00:14.3 Network controller: Intel Corporation Killer Wi-Fi 6 AX1650i >> 160MHz Wireless Network Adapter (201NGW) (rev 30) >> 00:15.0 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP >> Serial IO I2C Controller #0 (rev 30) >> 00:15.1 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP >> Serial IO I2C Controller #1 (rev 30) >> 00:16.0 Communication controller: Intel Corporation Management Engine >> Interface (rev 30) >> 00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA >> Controller [RAID mode] (rev 30) >> 00:1c.0 PCI bridge: Intel Corporation Ice Lake-LP PCI Express Root Port >> #5 (rev 30) >> 00:1d.0 PCI bridge: Intel Corporation Ice Lake-LP PCI Express Root Port >> #9 (rev 30) >> 00:1d.4 PCI bridge: Intel Corporation Device 34b4 (rev 30) >> 00:1d.6 PCI bridge: Intel Corporation Device 34b6 (rev 30) >> 00:1f.0 ISA bridge: Intel Corporation Ice Lake-LP LPC Controller (rev >> 30) >> 00:1f.3 Multimedia audio controller: Intel Corporation Smart Sound >> Technology Audio Controller (rev 30) >> 00:1f.4 SMBus: Intel Corporation Ice Lake-LP SMBus Controller (rev 30) >> 00:1f.5 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP SPI >> Controller (rev 30) >> 01:00.0 3D controller: NVIDIA Corporation GP108M [GeForce MX330] (rev >> a1) >> 02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. >> RTS522A PCI Express Card Reader (rev 01) >> 03:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 >> (rev 03) >> 04:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 >> >> ProblemType: Bug >> DistroRelease: Ubuntu 20.04 >> Package: alsa-base 1.0.25+dfsg-0ubuntu5 >> ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55 >> Uname: Linux 5.4.0-47-generic x86_64 >> ApportVersion: 2.20.11-0ubuntu27.8 >> Architecture: amd64 >> AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', >> '/dev/snd/timer'] failed with exit code 1: >> CasperMD5CheckResult: skip >> CurrentDesktop: ubuntu:GNOME >> Date: Sat Sep 19 19:24:38 2020 >> InstallationDate: Installed on 2020-09-19 (0 days ago) >> InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 >> (20200731) >> PackageArchitecture: all >> SourcePackage: alsa-driver >> Symptom: audio >> Title: PCI/internal sound card not detected >> UpgradeStatus: No upgrade log present (probably fresh install) >> dmi.bios.date: 02/13/2020 >> dmi.bios.vendor: Insyde >> dmi.bios.version: F.04 >> dmi.board.asset.tag: Type2 - Board Asset Tag >> dmi.board.name: 875C >> dmi.board.vendor: HP >> dmi.board.version: 10.23 >> dmi.chassis.asset.tag: Chassis Asset Tag >> dmi.chassis.type: 10 >> dmi.chassis.vendor: HP >> dmi.chassis.version: Chassis Version >> dmi.modalias: >> dmi:bvnInsyde:bvrF.04:bd02/13/2020:svnHP:pnHPENVYLaptop17m-cg0xxx:pvrType1ProductConfigId:rvnHP:rn875C:rvr10.23:cvnHP:ct10:cvrChassisVersion: >> dmi.product.family: 103C_5335KV HP Envy >> dmi.product.name: HP ENVY Laptop 17m-cg0xxx >> dmi.product.sku: 9XM78UA#ABA >> dmi.product.version: Type1ProductConfigId >> dmi.sys.vendor: HP >> >> To manage notifications about this bug go to: >> >> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1896349/+subscriptions >> > -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1896349 Title: PCI/internal sound card not detected Status in alsa-driver package in Ubuntu: New Bug description: Description: Ubuntu 20.04.1 LTS Release: 20.04 I can select my default audio hardware When I test it, doesn't work. When watching a Youtube video, for example, audio doesn't work as well. Thru the command lspci, this shows up: 00:00.0 Host bridge: Intel Corporation Device 8a12 (rev 03) 00:02.0 VGA compatible controller: Intel Corporation Iris Plus Graphics G7 (rev 07) 00:04.0 Signal processing controller: Intel Corporation Device 8a03 (rev 03) 00:0d.0 USB controller: Intel Corporation Ice Lake Thunderbolt 3 USB Controller (rev 03) 00:14.0 USB controller: Intel Corporation Ice Lake-LP USB 3.1 xHCI Host Controller (rev 30) 00:14.2 RAM memory: Intel Corporation Device 34ef (rev 30) 00:14.3 Network controller: Intel Corporation Killer Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW) (rev 30) 00:15.0 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP Serial IO I2C Controller #0 (rev 30) 00:15.1 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP Serial IO I2C Controller #1 (rev 30) 00:16.0 Communication controller: Intel Corporation Management Engine Interface (rev 30) 00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 30) 00:1c.0 PCI bridge: Intel Corporation Ice Lake-LP PCI Express Root Port #5 (rev 30) 00:1d.0 PCI bridge: Intel Corporation Ice Lake-LP PCI Express Root Port #9 (rev 30) 00:1d.4 PCI bridge: Intel Corporation Device 34b4 (rev 30) 00:1d.6 PCI bridge: Intel Corporation Device 34b6 (rev 30) 00:1f.0 ISA bridge: Intel Corporation Ice Lake-LP LPC Controller (rev 30) 00:1f.3 Multimedia audio controller: Intel Corporation Smart Sound Technology Audio Controller (rev 30) 00:1f.4 SMBus: Intel Corporation Ice Lake-LP SMBus Controller (rev 30) 00:1f.5 Serial bus controller [0c80]: Intel Corporation Ice Lake-LP SPI Controller (rev 30) 01:00.0 3D controller: NVIDIA Corporation GP108M [GeForce MX330] (rev a1) 02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01) 03:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 (rev 03) 04:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55 Uname: Linux 5.4.0-47-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.8 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Sep 19 19:24:38 2020 InstallationDate: Installed on 2020-09-19 (0 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Title: PCI/internal sound card not detected UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/13/2020 dmi.bios.vendor: Insyde dmi.bios.version: F.04 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 875C dmi.board.vendor: HP dmi.board.version: 10.23 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.04:bd02/13/2020:svnHP:pnHPENVYLaptop17m-cg0xxx:pvrType1ProductConfigId:rvnHP:rn875C:rvr10.23:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Envy dmi.product.name: HP ENVY Laptop 17m-cg0xxx dmi.product.sku: 9XM78UA#ABA dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1896349/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
