I just updated bug #1593686 ( WPA-PSK limit introduced in OTA11 ) with the root cause which confirms Pete's theory about timeouts.
That said, *if* a user had successfully connected to an AP prior to the update to OTA11. This *shouldn't* have caused issues, as the psk would already have been present in the connection file, and it should've just worked. If further problems are reported, checking the length of the user's passphrase should be suggested. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
