On 1 August 2017 at 18:34, Dirk Hohndel <[email protected]> wrote: > > On Aug 1, 2017, at 5:57 AM, Robert Helling <[email protected]> wrote: > > Hi, > > On 1. Aug 2017, at 13:07, Lubomir I. Ivanov <[email protected]> wrote: > > apparently, ESRI is one of those companies which employ thousands of > people worldwide, but there is no easy way to report a bug in their > solutions. > people not responding to email contributes to that. > > that's usually a good sign that one needs to move away from product X. > > > I have the impression that this is a German company in the end. If you give > me some details about what to report I could try to get somebody on the > phone. > > > ESRI is a US company, privately owned and insanely big. Almost every > GIS solution in the Western world is based on their technology. Basically > every national, state, and local government in the Western world is a > customer, as are most companies involved with geo information. I know > a bit about them through my wife's former job (she's a GIS analyst by > training). If you aren't a large customer it can be really hard to get their > attention. >
i got this email back from the Belgium branch. > Dear M. Ivanov, > > Unfortunately you have to go through your local ESRI distributor to report a > bug to ESRI's developpers. You cannot do it directly, or they would spend > their days managing their emails instead of working on improving products. > If you are an ESRI BeLux customer or if you/your organization is located in > Belgium or Luxemburg, then I can log a bug report with you. If not, I would > advise you to contact again another local ESRI distributor. Use this web > page for contact details: http://support.esri.com/en/contact-tech-support > I wish you good luck with your software development. my local distributor is not responding. it seems that users from the US get better (special) support here: http://support.esri.com/en/contact-tech-support lubomir -- _______________________________________________ subsurface mailing list [email protected] http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
